Patient Services Representative II, XRay

Sutter Health•Roseville, CA

About The Position

Serves as the first point of contact for patients entering an outpatient medical facility. Greets and checks in patients, verifies information, schedules appointments, and updates the Electronic Health Record (EHR). Facilitates intake procedures, including completion of healthcare and insurance forms and collection of payments for services. Builds patient, family/support group, and healthcare-provider confidence and cooperation through competent performance and effective communication. Follows organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while supporting optimal patient care. May perform specific additional tasks and/or orient other staff to the department.

Requirements

High school diploma or equivalent education/experience; equivalent experience may substitute for the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret data and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills for interacting with team members, supervisors, patients, and other hospital personnel.
Time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of computer applications such as Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work independently and as part of a team, manage multiple tasks, and work in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by choosing from established solutions.
Ability to protect the privacy of patients’ Protected Health Information (PHI).
Ability to build collaborative relationships with peers and other staff members.

Responsibilities

Greet and check in patients entering the medical facility.
Verify patient information, schedule appointments, and update the Electronic Health Record.
Facilitate intake, including completion of healthcare and insurance forms and collection of service payments.
Communicate effectively with patients, their support groups, healthcare providers, and colleagues.
Follow applicable regulations, codes, policies, and procedures to protect patient privacy and safety.
May perform additional department-specific tasks and orient other staff.