Patient Services Representative II

Family Health Medical Services, PLLC•Village of Fredonia, NY

5d•Onsite

About The Position

The Patient Services Representative II is physically present in each office and acts as an extension of the remote Billing team during the initial phase of the revenue cycle. The role guides patients through check-in, collects and verifies insurance information, explains patients’ financial responsibilities, and maintains general familiarity with the revenue cycle. The representative provides patients with a post-appointment summary and schedules their next appointment before they leave the office. This position reports to the PSR Supervisor, is part of the Billing department, and does not supervise others. It is full-time, non-exempt, on site, with less than 10% travel required.

Requirements

Knowledge of medical terminology.
Knowledge of insurance plans and copayments.
1–2 years of experience in a medical office role.
High school diploma or GED.
Excellent verbal and written communication skills.
Strong attention to detail and organizational skills, with the ability to prioritize and meet deadlines.
Strong analytical and problem-solving skills.
Excellent customer service skills.
Proficiency in Microsoft Suite.

Nice To Haves

Associate degree in a related field.
Prior medical billing experience.
Certified Coder.
1–2 years of Medent experience; other EMR experience is also considered.

Responsibilities

Check patients in by collecting information required for their visit.
Verify that patient demographics and insurance information are current.
Schedule the patient’s next office appointment and provide a visit summary before the patient leaves.
Collect copayments and other applicable patient balances.
Educate patients about their financial responsibility, demonstrating knowledge of insurance plans, copayments, and FHMS’s revenue cycle.
Confirm or verify insurance benefits with the appropriate carrier using online verification systems or telephone inquiries.
Promote the FHMS patient portal and assist patients with registration.
Obtain the patient’s or family member’s signature for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
Merge duplicate patient charts.
Post receipts from chart central.
Collect and post payments made in the office.
Perform billing department administrative duties as assigned.
Scan incoming mail and records daily.
Complete daily cash-out and deposit procedures.
Handle the cash bag according to policy.
Work within the designated tank to call patients.
Maintain office cleanliness according to OSHA standards.
Maintain strict HIPAA standards related to patient information.
Participate in and communicate during team meetings to identify and solve process problems.
Perform additional duties assigned by the PSR Supervisor or Billing Manager to support effective department or interdepartmental teamwork.