Patient Services Representative II

Family Health Medical Services•Fredonia, NY

5d•Onsite

About The Position

The Patient Services Representative II is physically present in each office and acts as an extension of the remote Billing team during the initial phase of the revenue cycle. The role guides patients through check-in, collects and verifies insurance information, explains patients’ financial responsibilities, and applies general knowledge of the revenue cycle. The representative also provides patients with post-appointment summaries and schedules follow-up appointments before they leave the office. This is an on-site, full-time, non-exempt position in the Billing department. The role reports to the PSR Supervisor, has no supervisory responsibilities, and requires less than 10% travel. The stated salary range is $16.00–$20.00.

Requirements

Knowledge of medical terminology.
Knowledge of insurance plans and copayments.
1–2 years of experience in a medical office role.
High school diploma or GED.
Excellent verbal and written communication skills.
Strong attention to detail and organizational skills, with the ability to prioritize and meet deadlines.
Strong analytical and problem-solving skills.
Excellent customer service skills.
Proficiency in Microsoft Suite.

Nice To Haves

Associate degree in a related field.
Prior medical billing experience.
Certified Coder credential.
1–2 years of Medent experience; other EMR experience is considered.

Responsibilities

Check patients in by collecting information required for their visit.
Verify that patient demographics and insurance information are current.
Schedule patients for their next office appointment and provide a visit summary when they leave.
Collect copays and other applicable patient balances.
Help patients understand their financial responsibilities, including insurance plans and copayments, and demonstrate familiarity with FHMS’s revenue cycle.
Confirm and verify insurance benefits with carriers using online verification systems or telephone inquiries.
Promote the FHMS patient portal and assist patients with registration.
Obtain patient or family-member signatures for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
Merge duplicate patient charts.
Post receipts from chart central.
Collect and post payments made in the office.
Perform billing department administrative duties as assigned.
Scan incoming mail and records daily.
Complete daily cash-out and deposit procedures.
Handle the cash bag according to policy.
Work within the designated tank to call patients.
Maintain office cleanliness according to OSHA standards.
Maintain strict HIPAA standards related to patient information.
Participate in team meetings and communicate to identify and solve process issues.
Perform additional duties assigned by the PSR Supervisor or Billing Manager to support effective department or interdepartmental teamwork.