Patient Services Representative I

Wilmington Community Clinic•Wilmington, NC

4d•Onsite

About The Position

The Patient Services Representative I is the initial point of contact for patients and visitors. This role performs basic reception, registration, scheduling and administrative duties to support clinic operations. The Level 1 Representative ensures a welcoming environment and provides high-quality customer services to every patient.

Requirements

High school diploma or equivalent required
Proficiency in using electronic health records (EHR) systems and other relevant software applications.
Strong interpersonal and communication skills, with the ability to interact professionally with patients, healthcare providers, and team members.
Excellent organizational and multitasking abilities, with attention to detail and accuracy.
Ability to handle sensitive information with discretion and maintain patient confidentiality.
Ability to work in fast-paced environment and handle multiple tasks.
Bilingual Spanish required.

Nice To Haves

Associate’s degree or higher in Healthcare Administration or related field preferred.
Experience a healthcare or medical office setting, with experience in patient scheduling and front desk operations preferred.

Responsibilities

Schedule, reschedule, and cancel appointments in accordance with clinic scheduling guidelines, maximizing provider availability and reducing patient wait times.
Register patients and verify demographic information, ensuring accurate and complete data entry into the EHR.
Identify and resolve basic scheduling conflicts and communicate changes to patients in a timely and professional manner.
Greet and welcome all patients and visitors, providing a warm, courteous, and professional first impression of the clinic.
Verify insurance information and collect co-payments or payments for services at check-in or check-out.
Assist patients with program eligibility, including screening and enrollment in coverage programs, and help them navigate available resources.
Respond to phone calls, emails, and other inquiries, providing accurate information regarding appointments, services, and clinic procedures.
Enter patient information accurately and promptly into the EHR and related systems to support smooth clinical workflows.
Maintain strict confidentiality of all patient records, ensuring compliance with HIPAA and organizational privacy standards.
Collect, scan, and upload required documents into the EHR and assist patients with completing forms.
Serve as a liaison between patients and healthcare staff, helping address concerns and ensuring patients receive appropriate support.
Coordinate with clinical and administrative teams to support efficient patient flow and seamless service delivery.
Adhere to all clinic policies, procedures, and regulatory requirements to ensure high-quality patient service.
Complete other duties as assigned, supporting overall clinic operations.