Patient Services Representative Associate

Corewell Health • Lincoln Charter Township, MI

10d • Onsite

About The Position

As a Patient Services Representative with Corewell Health, you will work as part of a team to provide registration, concierge, and clerical services to patients. The role includes greeting and communicating with patients and visitors, handling patient registration and check-in and check-out, maintaining medical records, and supporting clinic operations. The position is part time, with 20 scheduled hours per week. Hours of work are 8 a.m. to 5 p.m., Monday through Friday, with a variable shift.

Requirements

• High school diploma or equivalent.

Nice To Haves

• Vocational/technical one-year certificate from a college or technical school, depending on the Corewell Health entity and department.
• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related area.

Responsibilities

• Greet and communicate with patients or visitors as a concierge.
• Perform clerical functions, including answering practice phone calls, scheduling patient appointments using a decision tree where applicable, ordering supplies, generating patient letters, processing and sorting mail and supply deliveries, and processing registration reports.
• Identify and remind patients of health maintenance gaps.
• Document patient phone calls in the EHR for call routing or resolution.
• Register and check in patients by confirming demographic and insurance information and assisting with self-registration and arrival.
• Check out patients by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards and upload Right Fax documents into EPIC.
• Perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigating measures where appropriate, and complete position- and unit-related safety competencies and requirements on time.

Benefits

• Comprehensive benefits package
• On-demand pay program powered by Payactiv
• Discounts directory
• Optional identity theft protection
• Optional home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED