Patient Services Representative Associate

Corewell Health • Grand Rapids, MI

1d • Onsite

About The Position

The Patient Services Representative Associate assists and educates patients, providers, medical office staff, and health system staff with accessing services, navigating care, and resolving problems. The role provides an exceptional experience through inbound and outbound calls, online chat, email, and other contacts while following established procedures and quality guidelines that support Patient Access Services Center performance indicators and Corewell Health values.

The associate greets and communicates with patients and visitors; performs clerical and patient access tasks; supports patient registration, check-in, and check-out; and maintains medical records. The position also participates in safety initiatives and completes required position- and unit-related safety competencies. This is a full-time, onsite position at Corewell Health’s 35 Michigan St NE location in Grand Rapids, working Monday through Friday with no weekends.

Requirements

• High school diploma or equivalent.

Nice To Haves

• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Greet and communicate with patients or visitors, serving as a concierge.
• Perform clerical tasks, including answering practice phone calls, scheduling patient appointments using a decision tree where applicable, ordering supplies, generating patient letters, processing and sorting mail and supply deliveries, and processing registration reports.
• Identify and remind patients about health maintenance gaps.
• Document patient phone calls in the EHR for call routing or resolution.
• Register and check in patients, confirm demographic and insurance information, and assist patients with self-registration and arrival.
• Check out patients by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards.
• Upload Right Fax documents into EPIC and perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigation measures where appropriate.
• Complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other services.
• Optional identity theft protection.
• Optional home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED