Patient Services & Phlebotomy Specialist

SAZNSE Synergy•Orlando, FL

13d•$19 - $22•Onsite

About The Position

Anderson Longevity Clinic is a self-pay healthcare practice focused on personalized wellness, hormone optimization, preventive care, and longevity-focused services. The Patient Services & Phlebotomy Specialist supports both the clinic’s clinical work and its patient experience, safely collecting blood specimens while providing attentive, professional, efficient, and personalized care. The role may also provide backup support for front desk and patient coordination functions as needed. The specialist may educate patients about non-diagnostic testing, screening options, and approved clinic services, while staying within their authorized scope of practice. The position is part-time, 24–30 hours per week, Tuesday through Thursday, with specific clinic hours and no nights or weekends. The listed compensation is $18.50–$22 per hour, based on experience and qualifications. Start date: immediate.

Requirements

Current phlebotomy certification earned through an in-person, accredited training program that includes required clinical sticks.
Previous professional phlebotomy experience.
Maintain any additional certifications, registrations, licenses, or documentation required by applicable local, state, or federal regulations.
Demonstrated competency in venipuncture and specimen collection.
Strong interpersonal and communication skills and a service-minded, patient-centered approach.
Ability to provide a professional, welcoming, and compassionate patient experience.
Strong attention to detail and ability to accurately manage specimens, documentation, patient information, and administrative responsibilities.
Comfort using computers and learning electronic medical records, scheduling systems, payment platforms, and other clinic technology.
Ability and willingness to move between phlebotomy, patient support, and front desk responsibilities according to clinic needs.
Comfort answering phones, greeting patients, scheduling appointments, and assisting with administrative tasks when providing receptionist coverage.
Comfort educating patients about services and testing options using approved information and within scope-of-practice boundaries.
Dependability, organization, professionalism, and ability to work effectively with a small, collaborative clinic team.
Ability to maintain patient confidentiality and comply with HIPAA, OSHA, infection-control requirements, and clinic policies.
Willingness to complete required initial and ongoing training within designated timeframes.

Nice To Haves

Medical Assistant certification or previous medical assisting experience.
Previous experience in a medical office, outpatient clinic, laboratory, or physician practice.
Front desk, receptionist, patient coordinator, or medical scheduling experience.
Experience in a self-pay, concierge medicine, wellness, hormone optimization, longevity, medical spa, aesthetics, or other high-service healthcare environment.
Customer service, hospitality, retail, or other service-focused experience.
Experience collecting payments and discussing pricing or payment expectations with patients.
Experience with electronic medical records, online scheduling platforms, or patient communication systems.
Experience processing, packaging, and shipping specimens to multiple laboratories.
Familiarity with laboratory requisitions, specimen tracking, and temperature-control requirements.
Interest in wellness, preventive health, hormone optimization, longevity, or personalized healthcare.

Responsibilities

Provide compassionate, ethical, patient-centered service and a welcoming, professional experience.
Explain blood draws and specimen collection, reassure patients, and respond to appropriate questions and needs.
Communicate professionally with patients, providers, team members, laboratories, and clinic partners.
Safely collect blood specimens using appropriate venipuncture techniques, equipment, and infection-control practices.
Verify patient information and obtain required consent or documentation before specimen collection.
Provide post-collection care, monitor patient response, and apply dressings or bandaging as needed.
Label, document, register, process, store, package, and ship specimens according to laboratory requirements and temperature-control protocols.
Maintain specimen logs and track samples through completion of testing.
Update information accurately in the clinic’s approved EMR and other designated systems.
Operate, inspect, clean, and maintain venipuncture and specimen-collection equipment.
Monitor phlebotomy and specimen-collection supplies and notify clinic leadership of anticipated needs.
Keep the clinical environment clean, organized, and sanitary in accordance with OSHA requirements, infection-control protocols, and clinic policies.
Educate patients about available non-diagnostic testing, screenings, wellness testing, and approved clinic services, including general processes, pricing when appropriate, and next steps.
Support patient engagement and retention without providing diagnoses, interpreting laboratory results, or making medical recommendations beyond the authorized scope of practice.
When needed, greet and check patients in and out; answer and route calls; schedule, reschedule, and confirm appointments; and assist with reminders and follow-up.
Collect self-pay payments and document transactions using approved systems; provide approved information about pricing, payment expectations, and clinic policies.
Maintain accurate patient demographic and contact information and respond to general questions about services, preparation, policies, and approved pricing.
Coordinate patient flow by communicating arrival and appointment status to providers and team members.
Maintain an organized, professional reception and waiting area and assist with administrative tasks, patient outreach, and other clinic operational needs.