Patient Services Manager

Hospital Housekeeping Systems•Cincinnati, OH

10d

About The Position

The Patient Services Manager leads a patient ambassador team and helps ensure food quality, service, safety, and sanitation for patients. The role is responsible for creating a hospitality-centered, guest-first environment that delivers consistent, high-quality service and supports the healing process. The manager oversees team recruitment, training, and development; monitors patient experience and satisfaction; and collaborates with facility and company leadership to achieve departmental goals. The position also provides education about nutritional needs to patients, families, nursing staff, food service staff, and other facility personnel.

Requirements

Experience managing a team and in customer service.
Computer experience with word processing, spreadsheets, and various software.
Must be willing to relocate for promotion opportunities.
Must have or be willing to obtain a valid Serve Safe certification or equivalent.
Interpersonal skills to interact with individuals of all backgrounds.
Effective written, spoken, and non-verbal communication.
Service-oriented mentality focused on exceeding expectations.
Maintain a positive and professional demeanor.
Self-motivated, with the ability to prioritize projects and needs effectively.
Willingness to support others as needed to achieve outcomes.
Demonstrate integrity, respect, and discretion in business dealings.
Attention to detail and ability to manage tasks effectively in a fast-paced environment.

Nice To Haves

Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred.
Working knowledge of Press Ganey/NRC Picker.

Responsibilities

Provide leadership that fosters team morale, passion, quality, and respect.
Lead and manage team-member recruiting, training, and development.
Conduct daily inspections, patient rounding, and assessments; coach and counsel team members.
Educate patients, families, nursing, food service, and other facility staff about nutritional needs.
Coordinate and evaluate food-service standards to support patient satisfaction and nourishment.
Address service issues and provide customer service to resolve them.
Implement, manage, and maintain the patient ambassador program.
Collaborate with department, facility, and company leadership to achieve goals.
Stay informed about patient satisfaction updates and current trends.
Participate in departmental meetings and Quality Assurance/Performance Improvement programs.
Participate in patient-experience workshops and projects led by the organization.