Patient Services Manager

HHS, LLC • Paris, TX

1d

About The Position

The Patient Services Manager leads a patient ambassador team at Paris Regional Medical Center and helps ensure food quality, service, safety, and sanitation for patients. The role is focused on creating a hospitality-centered, guest-first environment that delivers quality service and supports the healing process.

The manager oversees team recruitment, training, development, daily inspections, patient rounding, assessments, coaching, and counseling. They educate patients, families, nursing, food service, and other facility staff about nutritional needs; coordinate and evaluate food service standards; address service issues; and maintain the patient ambassador program. The role also collaborates with department, facility, and company leadership, monitors patient satisfaction trends, and participates in meetings, quality improvement programs, workshops, and patient experience projects.

Requirements

• Experience managing a team and working in customer service.
• Computer experience with word processing, spreadsheets, and various software.
• Must be willing to relocate for promotion opportunities.
• Must have or be willing to obtain a valid Serve Safe certification or equivalent.
• Ability to interact with individuals of all backgrounds.
• Effective written, spoken, and non-verbal communication.
• Service-oriented mentality focused on exceeding expectations.
• Positive and professional demeanor.
• Self-motivated, with the ability to prioritize projects and needs.
• Willingness to support the team where needed to achieve outcomes.
• Demonstrated integrity, respect, and discretion in business dealings.
• Attention to detail and ability to manage tasks in a fast-paced environment.

Nice To Haves

• Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian.
• Working knowledge of Press Ganey/NRC Picker.

Responsibilities

• Provide leadership that fosters team morale, passion, quality, respect, and collaboration.
• Lead and manage team member recruiting, training, and development.
• Perform daily inspections, patient rounding, assessments, coaching, and counseling of team members.
• Educate patients, families, nursing, food service, and other facility staff on nutritional needs.
• Coordinate and evaluate food service standards to support patient satisfaction and nourishment.
• Take action to resolve issues and provide excellent customer service.
• Implement, manage, and maintain the patient ambassador program.
• Collaborate with department, facility, and company leadership to achieve goals.
• Stay informed about patient satisfaction updates and current trends.
• Participate in departmental meetings and Quality Assurance/Performance Improvement programs.
• Participate in patient experience workshops and projects led by the organization.

Benefits

• Paid time off, including vacation and sick leave.
• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Employee Assistance Program (EAP).
• Career development and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed