PATIENT SERVICES MANAGER

Compass Group•Atlanta, GA

1d•Onsite

About The Position

Morrison Healthcare is seeking a Patient Services Manager to lead patient dining operations in an acute care hospital in Atlanta, Georgia. The role is suited to an engaging, hands-on leader who can develop a strong team and deliver dining services that support patient care and satisfaction. The manager leads daily foodservice operations, ensuring service aligns with medical direction and the needs of the patient population. Meals must meet prescribed diet requirements while accommodating patient preferences within those requirements. The manager hires, trains, coaches, and develops patient services team members; sets service expectations; and leads efforts to improve patient satisfaction. The position partners with clinical and hospital teams, participates in patient satisfaction initiatives and quality improvement programs, and maintains compliance with food safety, regulatory, accreditation, confidentiality, HIPAA, and patient rights requirements.

Requirements

Associate degree with at least one year of foodservice or related experience, or a bachelor’s degree in foodservice technology, management, or a related field.
At least one year of foodservice management experience.
Ability to use Microsoft Office, electronic medical records, and diet office systems.
Strong communication, team leadership, and problem-solving skills.

Nice To Haves

Acute care experience preferred.
Certified Dietary Manager, Registered Dietetic Technician, or Registered Dietitian credential preferred.
ServSafe certification is a plus.

Responsibilities

Lead daily patient foodservice operations in alignment with medical direction and patient population needs.
Hire, train, coach, and develop patient services team members.
Ensure meals meet prescribed diet requirements while accommodating patient preferences within those guidelines.
Set clear service expectations and lead efforts to improve patient satisfaction.
Maintain compliance with food safety, regulatory, accreditation, confidentiality, HIPAA, and patient rights requirements.
Partner with clinical and hospital teams to address patient needs and improve service.
Participate in patient satisfaction initiatives, departmental meetings, and facility-wide quality improvement programs.