Manager, Patient Services

University of Utah Health•West Valley City, UT

About The Position

This position plans, organizes, and controls the internal operations of an assigned department. It manages budgetary information and business objectives, including the department’s human resource and financial operations, and serves as a link between the department, its customers, and staff to support continuity and quality of service and care. Non-clinical staff in the reporting area support patients and families, represent the provider or clinic during visits, interact regularly with patients and families in a non-clinical capacity, and help coordinate medical treatment. This position does not provide clinical patient care. The University of Utah Health is a Level 1 Trauma Center and is nationally recognized for academic research, quality standards, and patient experience. Its five hospitals and eleven clinics provide comprehensive services and focus on medical advancement and patient outcomes.

Requirements

Bachelor’s degree in a related field or equivalent.
Four years of progressively more responsible leadership experience.
Demonstrated leadership skills in planning and directing employees and processes, monitoring and developing subordinates, and ensuring smooth departmental operations.
Knowledge of the assigned department’s area of specialization sufficient to analyze, plan, and draw conclusions for recommendations to superiors.
Ability to perform the essential functions of the job.

Nice To Haves

Master’s degree in a related field or equivalent.
One year of experience in a supervisory capacity.

Responsibilities

Plan, organize, and control the internal operations of the assigned department.
Manage departmental human resource and financial operations and business objectives.
Hire, train, develop, and communicate with staff.
Develop, monitor, and achieve budget goals; manage labor and non-labor expenses to budget or flex budget; and manage revenue to budget to maximize potential revenue.
Be responsible for patient satisfaction scores and uphold PROMISE standards among direct reports and team members.
Achieve quality goals and manage and promote continuous process improvements in assigned areas.
Provide staff performance feedback, including timely appraisals and coaching.
Address conflicts proactively and work toward timely resolution.
Build positive relationships with staff, peers, and senior leadership in support of the organization’s mission, vision, values, and performance standards.
Keep staff engaged with updates and news, involve them in decisions and work teams, and provide feedback and recognition when appropriate.
Act as a link between the department, customers, and staff to support continuity and quality of service and care.