PATIENT SERVICES MANAGER

Compass Group•Town of Onondaga, NY

1d•$62,400 - $70,000

About The Position

Morrison Healthcare is seeking a Patient Services Manager to lead Patient Dining Services at a 200-bed acute care hospital. The manager oversees daily patient meal service operations and a team of approximately 18 Dining Associates, Floor Stock Attendants, and Dish Room staff. At this smaller facility, the manager may oversee all Food & Nutrition team members during assigned shifts and should take a hands-on leadership approach. The role requires a strong background in healthcare food service, patient satisfaction, and regulatory compliance. Knowledge of therapeutic diets and diet order systems is highly preferred. The manager directs patient dining operations, develops staff, supports patient satisfaction and continuous improvement, and ensures safe, compliant, and efficient service.

Requirements

Associate degree with at least one year of food service experience, or a bachelor's degree in Food Service Management, Hospitality, Nutrition, or a related field.
At least one year of supervisory or management experience in healthcare food service, preferably in an acute care environment.
Strong leadership, organizational, communication, and customer service skills.
Proficiency with Microsoft Office applications and healthcare technology systems.

Nice To Haves

Certified Dietary Manager (CDM), Registered Dietetic Technician (DTR), or Registered Dietitian (RD) credentials.
ServSafe® Certification.
Working knowledge of therapeutic diets, diet office systems, electronic medical records (EMR), and patient meal ordering systems.

Responsibilities

Direct and oversee daily patient dining operations to ensure exceptional service, quality, and safety standards.
Establish departmental goals and implement patient food service programs that meet the nutritional needs of the hospital's patient population.
Recruit, train, coach, and develop frontline team members while fostering a positive and engaged work environment.
Ensure compliance with physician-ordered diets and therapeutic nutrition requirements, maintaining accuracy and patient safety.
Monitor and drive patient satisfaction initiatives, address service opportunities, and implement continuous improvement strategies.
Supervise floor stock, tray line, meal delivery, and dish room operations to ensure efficient workflow and service excellence.
Maintain compliance with federal, state, and accrediting agency regulations, including HIPAA, patient rights, and food safety standards.
Lead and participate in departmental meetings, quality assurance initiatives, performance improvement programs, and hospital-wide projects.
Provide visible leadership on the floor, supporting staff and operations as needed throughout the shift.