MANAGER, PATIENT SERVICES
About The Position
Culinary Services Group (CSG) is a top 50, fast-growing food service management company serving senior care, hospital, and behavioral health communities. We’re rooted in the belief that empowering our teams leads to exceptional service and better outcomes for those we serve. At CSG, you’ll be part of a collaborative culture built on integrity, where your contributions are valued and growth, development, and impact are part of every role. The Patient Services Manager supports the Food Service Director in the daily execution of patient dining services, with primary responsibility for the patient dining experience, diet accuracy, service standards, and all Certified Dietary Manager (CDM) requirements of the location. This position serves as a liaison between the clinical and operational teams to ensure dietary requirements, nutrition interventions, patient needs, and service expectations are clearly communicated and consistently executed. Job Summary In this role, you will ensure patient satisfaction and good public relations through the safe and efficient use and allocation of resources.
Requirements
- Culinary Management
- B.S. Degree in Food Services Technology/Management, Dietetics or related field; or Associate’s Degree plus three years of directly related experience preferred
- Minimum of three years of acute or long-term care experience preferred, depending upon formal degree or training
- Willingness to participate in patient/resident satisfaction programs/activities
- Knowledge of P&L accountability and contract-managed service experience is desirable
- Registered Dietitian, Registered Diet Technician or Certified Dietary Manager certificate, preferred
- ServSafe certified highly desirable
Responsibilities
- Establishes goals and oversees implementation of patient food service needs based upon medical direction, patient population and contract
- Plans and supervises the patient food assembly and service
- Complies with dietary restrictions to ensure optimal food preferences are met
- Complies with regulatory agencies, including federal, state, and Joint Commission
- Participates in facility-wide and department Performance Improvement Program and on Performance Improvement teams to improve processes and patient care
- Follows facility, department, and Company safety policies and procedures to include occurrence reporting
- Performs other duties as assigned
- Support the Food Service Director in the daily execution of patient dining services and established operational standards.
- Maintain responsibility for all CDM requirements applicable to the location, ensuring established standards, documentation, processes, and regulatory requirements are consistently met.
- Serve as a liaison between the clinical team and foodservice operations to support effective communication and accurate execution of patient dietary needs.
- Facilitate communication between clinical, culinary, and operational teams regarding therapeutic diets, allergies, food preferences, nutrition interventions, and changes in patient needs.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
