Manager, Patient Services

University of Utah Health•West Valley City, UT

About The Position

This position plans, organizes, and controls the internal operations of an assigned department. It manages budgetary information and business objectives, including the department’s human resource and financial operations. The manager serves as a catalyst between the department, its customers, and staff to help ensure continuity and quality of service and care. Reporting non-clinical staff support patients and families and directly represent the provider or clinic during visits. They interact regularly with patients and families in a non-clinical capacity and play a fundamental role in coordinating medical treatment. This position does not provide clinical patient care. University of Utah Health is a patient-focused organization committed to enhancing health and well-being through patient care, research, and education. Its five hospitals and eleven clinics provide comprehensive services, medical advancement, and patient outcomes. The organization is a Level 1 Trauma Center and is nationally recognized for academic research, quality standards, and patient experience.

Requirements

Bachelor’s degree in a related field, or equivalent.
Four years of progressively more responsible leadership experience.
Ability to perform the essential functions of the job.
Demonstrated leadership skills in planning and directing employees and processes, effectively monitoring and developing subordinates, and ensuring smooth department operations.
Knowledge of the assigned department’s area of specialization to analyze, plan, and draw conclusions for recommendations to superiors.

Nice To Haves

Master’s degree in a related field, or equivalent.
One year of experience in a supervisory capacity.

Responsibilities

Perform job-specific responsibilities and technical competencies to required standards.
Hire, train, develop, and communicate with staff.
Develop, monitor, and achieve budget goals.
Manage labor and non-labor expenses to budget or flex budget.
Manage revenue to budget to maximize potential revenue.
Be responsible for patient satisfaction scores within assigned areas.
Uphold PROMISE standards for direct reports and team members.
Achieve quality goals for assigned areas.
Manage and promote continuous process improvements in assigned areas.
Provide staff performance feedback, including timely appraisals and coaching.
Address conflicts proactively and reach resolution in a timely manner.
Build positive relationships with staff, peers, and senior leadership in support of the organization’s mission, vision, values, and performance standards.
Engage staff by sharing updates and news, involving them in decisions and work teams, and providing feedback and recognition when appropriate.