Patient Services Manager

Hospital Housekeeping Systems • Titusville, FL

6d

About The Position

The Patient Services Manager is a leadership role on the culinary team, responsible for supporting a healing environment by ensuring food quality, service, safety, and sanitation for patients. The manager leads a goal-oriented patient ambassador team to provide a productive, hospitality-centered, guest-first experience and consistent quality service.

The role includes managing team recruitment, training, development, coaching, and performance, as well as coordinating food service standards and responding to issues affecting patient satisfaction and nourishment. The manager also provides education about nutritional needs to patients, families, nursing, food service, and other facility staff; collaborates with department, facility, and company leadership; and participates in patient experience initiatives, departmental meetings, and Quality Assurance/Performance Improvement programs.

HHS is a private, family-owned business founded in 1975 that provides housekeeping, food, and facility management services to nearly 1,000 customers across six industries. The company encourages internal growth and supports workplace diversity and inclusion.

Requirements

• Experience managing a team and working in customer service.
• Computer experience with word processing, spreadsheets, and various software.
• Must be willing to relocate for promotion opportunities.
• Must have or be willing to obtain a valid Serve Safe certification or equivalent.
• Interpersonal skills to interact with individuals of all backgrounds.
• Effective written, spoken, and non-verbal communication.
• Service-oriented approach focused on exceeding expectations.
• Ability to maintain a positive and professional demeanor.
• Self-motivation and ability to prioritize projects and needs effectively.
• Willingness to support the team where needed to achieve outcomes.
• Integrity, respect, and discretion in business dealings.
• Attention to detail and ability to manage tasks in a fast-paced environment.

Nice To Haves

• Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian credential.
• Working knowledge of Press Ganey/NRC Picker.

Responsibilities

• Provide leadership that fosters team morale, passion, quality, and respect.
• Lead and manage team member recruiting, training, and development.
• Conduct daily inspections, patient rounding, and assessments; coach and counsel team members.
• Educate patients, families, nursing, food service, and other facility staff on nutritional needs.
• Coordinate and evaluate food service standards to support patient satisfaction and nourishment.
• Address service issues and provide excellent customer service to resolve them.
• Implement, manage, and maintain the patient ambassador program.
• Collaborate with department, facility, and company leadership to achieve goals.
• Stay informed about patient satisfaction updates and current trends.
• Participate in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.
• Participate in patient experience workshops and projects led by the organization.

Benefits

• Paid time off, including vacation and sick time.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with employer match.
• Employee Assistance Program (EAP).
• Career development and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed