Patient Services Coordinator-Full Time

Mass General Brigham•Oak Bluffs, MA

56d•$21 - $44•Onsite

About The Position

This position reports to the Operations Manager. The Patient Services Coordinator, under supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and schedule patient appointments. This person understands their position is an important part of the care team in the Patient Centered Medical Home and promotes partnership between patients, family and team.

Requirements

High School diploma or equivalent required.
1-3 years of customer service experience, preferably in a clinical setting.
Ability to work effectively on a team.
Ability to manage multiple tasks concurrently.
Comfortable in a fast-paced working environment.
Excellent interpersonal and communication skills required with demonstrated ability to interact with patients and caregivers in a professional and effective manner.
Knowledge of Hospital systems including EPIC and Microsoft Office.
Ability to multi-task, and comfortable in fast-paced working environment.

Nice To Haves

Call Center/ high volume practice experience preferred.
Willingness to learn systems, attend training classes and accept direction.
Acts as a cohesive team member.
2 years front desk or customer service position preferred.
Demonstrated ability to interact successfully with patients and their families, physicians and support staff both inside and outside of the institution.
Ability to work affectively on a team.
Associates or college course work preferred.
Call Center/high volume practice experience preferred.
Electronic Medical Record Experience preferred.

Responsibilities

Provides administrative support to health care providers in a high-volume ambulatory setting.
Functions as the primary interface between the patient and the providers.
Organizes priorities, completes tasks, manages confidential patient information, and schedules patient appointments.
Promotes partnership between patients, family and team within the Patient Centered Medical Home.