Patient Coordinator (Full-Time)

The Eye Institute of West Florida•Largo, FL

5d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and helps set a positive tone for their visit through excellent patient care. The role also performs administrative tasks to support smooth patient check-in and check-out and efficient patient flow. The position is based in Largo, Florida, with travel to other offices in St. Petersburg, Clearwater, and Tampa as needed; mileage is reimbursed. Shifts fall within the offices’ Monday–Friday operating hours of 7:00 a.m. to 6:30 p.m., and work may occasionally begin earlier or end later. The employer states that employees must be committed to working over 40 hours when business needs require it. The coordinator provides courteous, professional service in person and by phone; answers inquiries by phone, email, and in person; verifies medical and vision insurance; communicates with patients, doctors, and managers; and supports payment collection and daily cash reconciliation. General office duties and cleaning may also be assigned by the manager.

Requirements

High school diploma or GED.
One year of related experience and/or training, or an equivalent combination of education and experience.
Favorable result on a background check.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service skills and the ability to interact courteously and professionally with employees at all levels.
Reliable transportation that allows travel among multiple work locations with minimal notice.
Ability and commitment to work over 40 hours when needed to meet business needs.
Desire to gain industry knowledge and training; initiative in accomplishing practice goals; adaptability and willingness to accept change; and a team-oriented, patient-focused approach.

Responsibilities

Facilitate patient flow and manage the flow of patients in the office.
Verify patients’ medical and vision insurance.
Communicate effectively with patients, doctors, and managers.
Respond to inquiries and requests by phone, email, and in person.
Provide exceptional customer service during patient encounters, greet patients promptly and professionally, and thank them when they leave.
Answer internal and external phone calls promptly and courteously.
Practice urgency with patients’ time and the doctors’ schedules.
Know common fees for common visits and collect the correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.