PATIENT SERVICES COORDINATOR - Oncology Navigation
About The Position
The Patient Services Coordinator (PSC) for Oncology Navigation is a central point of contact for patients entering and moving through the care continuum. The role coordinates administrative and access-related functions, including referral intake, scheduling, registration accuracy, and communication across multidisciplinary teams, to support a seamless, timely, and patient-centered experience. Working closely with Access Navigators, Clinic Navigators and staff, and Service Line Coordinators, the PSC facilitates efficient patient flow, helps remove barriers to care, and supports timely progression from referral to treatment. The role maintains data integrity, optimizes scheduling workflows, and helps ensure patients are prepared for upcoming appointments and services. Through strong organization, attention to detail, customer service, compassion, and advocacy, the PSC helps reduce delays and enhance the patient experience throughout the cancer care journey.
Requirements
- Associate degree required.
- Computer and word-processing knowledge and experience required.
- Essential keyboarding skills and proficiency in computer data entry/keyboarding.
- Excellent interpersonal communication, customer service, and teamwork skills.
- Above-average organizational skills, ability to multitask, and attention to detail.
- Strong written and verbal communication skills.
- Ability to maintain composure under pressure and diffuse tension through effective communication.
- Ability to use electronic medical records.
Nice To Haves
- Bachelor's degree preferred.
- Healthcare experience preferred.
- Medical terminology preferred.
Responsibilities
- Manage referral intake and ensure referrals are entered promptly, completely, and accurately.
- Schedule appointments according to clinical pathways and service line guidelines.
- Verify patient demographics, insurance, and registration information.
- Serve as a primary administrative contact, communicating clearly and providing visit-preparation instructions.
- Collaborate with Access Navigators, Clinic Navigators and teams, and Service Line Coordinators to support patient flow.
- Follow up on referrals, missing documentation, and scheduling barriers.
- Use electronic medical record tools to manage work queues and maintain data integrity.
- Support access standards to reduce delays and provide a seamless, patient-centered experience.
Benefits
- Comprehensive medical, dental, and vision benefits.
- Employer-funded pension plan, vested after five years, and voluntary 403(b).
- Paid time off accrued from day one.
- Onsite fitness studios and discounts to Carilion Wellness centers.
- Access to the Personify Health health and wellness app.
- Childcare discounts.
- Continued education and training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
