Career Navigation Coordinator - Refugee Services

Lutheran Family Services Rocky Mountains•Albuquerque, NM

About The Position

The Career Navigation Coordinator coordinates Refugee Career Pathways (RCP) activities across office locations in New Mexico, Arizona, and potential new sites. The role supports adult refugees through continuous assessment, vocational assistance, counseling, employment planning, referrals to training and employment programs, and evaluation of job readiness and career development. The coordinator helps determine when participants are ready to transition from training into part- or full-time employment. The position also supports RCP staff through onboarding, training, regular convenings, program updates, and coordination of reporting, audits, and monitoring obligations. It maintains participant records and relationships with community, vocational, educational, and employer partners, and provides follow-up and extended employment support to promote job retention. The role may supervise interns and volunteers.

Requirements

Bachelor’s degree from a four-year college or university, two to four years of related experience and/or training, or an equivalent combination of education and experience.
Strong interpersonal, organizational, and leadership skills.
Ability to relate professionally and collaborate with diverse individuals in a multicultural environment.
Excellent written and verbal communication skills.
Negotiation and conflict-resolution skills.
Demonstrated proficiency in Microsoft Office Suite.
Must have and maintain a valid driver’s license and provide proof of auto liability insurance at the level of $100,000/300,000/100,000.
Commitment to the mission, values, and vision of Lutheran Family Services Rocky Mountains.

Nice To Haves

Previous experience in vocational counseling and/or training is preferred.

Responsibilities

Coordinate navigation efforts between RCP office locations throughout New Mexico, Arizona, and potential new sites.
Train and onboard new RCP employees and lead regular convenings with RCP employees.
Lead reporting, audit, monitoring, and other program-obligation efforts; distribute program updates and news to relevant staff.
Complete employment orientations and specialized career development plans with adult refugees.
Hold career development and employment planning sessions with adult refugees.
Refer clients to appropriate training and vocational programs based on their interests, education, work experience, motivation, and career goals.
Meet one-on-one with employable refugees to determine their progress and next steps.
Recruit and enroll eligible applicants in the Career Pathways Program.
Assist participants with resume development and other job-readiness activities as needed.
Maintain client records, including training evaluations, internship supervisor reviews, case notes, and documents showing progress toward career goals.
Provide technical assistance and support to program clients to help achieve program and client goals.
Coordinate services for community members served by the Department of Vocational Rehabilitation.
Work with team members to identify employer needs and necessary revisions to training programs.
Recommend candidates for job orders based on their fit.
Build and maintain relationships with community, vocational, and educational partners.
Document referrals, counseling sessions, and client information in LFSRM databases.
Write Individual Responsibility Contracts for clients who obtain employment, as necessary.
Coordinate childcare referrals and placements, as necessary.
Maintain and document regular client contact and follow-up according to program requirements.
Provide extended support to employed clients as necessary to promote job retention.
Attend refugee network employment and training meetings.
Perform other duties as assigned.