Navigation Coordinator

Housing Forward • Dallas, TX

5d • Hybrid

About The Position

The Navigation Coordinator drives progress toward housing placements by coordinating contracted System Navigators and Housing Forward teams across Dallas and Collin Counties. The role ensures individuals and families receiving Diversion, Transitional Assistance, and Supportive Housing services move efficiently from navigator assignment to housing placement. It involves leading regular case coordination meetings, following up on outstanding navigator tasks, and working with Landlord Engagement and Padmission Journey teams to resolve barriers and accelerate move-ins. The position requires strong organization, persistent follow-through, and the ability to keep multiple partners aligned and accountable. It reports to the Manager of System Navigation.

Housing Forward is the backbone organization leading a coordinated, data-driven homelessness response system across Dallas and Collin Counties. Through the All Neighbors Coalition, it aligns more than 150 public, private, and nonprofit partners. Housing Forward has more than 45 employees and focuses on system strategy, performance management, cross-sector collaboration, and continuous improvement.

Requirements

• At least 2 years of experience in human services, housing services, program coordination, or related fields.
• Reliable transportation, a valid state-issued driver's license, and car insurance.
• Flexibility to work at different sites as scheduled.
• Ability to maintain files and lift objects weighing up to 25 pounds.
• Ability to develop action plans, coordinate cases and partners, manage competing priorities, and drive efforts toward milestones, timelines, and housing placement outcomes.
• Ability to lead meetings, establish clear next steps, responsibilities, and deadlines, and hold partners accountable through consistent follow-through.
• Ability to identify housing placement barriers, develop practical solutions, and engage appropriate partners to resolve challenges.
• Strong ability to build trust and collaborate across agencies and teams while clearly communicating priorities, responsibilities, and progress.
• Ability to identify delays and emerging risks, elevate concerns and decisions needed from leadership with recommended solutions, and maintain urgency toward housing outcomes.
• Strong organizational skills and ability to remain flexible and focused on solutions while managing multiple cases and deadlines in a fast-paced environment.
• Strong understanding of homeless response systems, housing navigation, and pathways to permanent housing.

Nice To Haves

• Experience coordinating services across multiple providers, managing caseload progress, or supporting housing placements.
• Familiarity with shelter operations, Coordinated Access, Diversion, Transitional Assistance, and Supportive Housing.

Responsibilities

• Lead regular coordination meetings with contracted System Navigators to review assigned households, housing progress, barriers, and next steps.
• Drive timely follow-through on housing plans, applications, documentation, and other tasks needed to move households into housing.
• Track individual cases from navigator assignment through move-in, identify delays, and ensure clear ownership of next steps.
• Escalate stalled cases or unresolved challenges to the Manager of System Navigation.
• Coordinate with Landlord Engagement, Padmission Journey, shelter providers, and housing programs to support timely housing placements.
• Facilitate communication and problem-solving between navigators and Housing Forward teams to address application, unit, documentation, rental assistance, and move-in barriers.
• Coordinate case conferencing and targeted problem-solving for households requiring additional support.
• Support consistent implementation of navigation workflows across Diversion, Transitional Assistance, and Supportive Housing.
• Maintain regular communication with contracted navigators and partner agencies to reinforce expectations, deadlines, and accountability.
• Identify recurring challenges and recommend operational improvements to the Manager of System Navigation.

Benefits

• Flexible PTO policy for full-time employees.
• Office closures on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas Day.
• MLK Jr. Day, Juneteenth, and Election Day designated as Days of Service.
• Housing Forward pays 90% of employee medical, dental, and vision insurance premiums and 50% of family medical, dental, and vision insurance premiums.
• Basic Life Insurance.
• Short- and Long-Term Disability Insurance.
• Laptop provided; phone and/or hotspot provided if needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed