Navigation Coordinator

Housing Forward • Dallas, TX

7d • $53,000 - $72,000 • Hybrid

About The Position

The Navigation Coordinator drives progress toward housing placements by coordinating contracted System Navigators and Housing Forward teams across Dallas and Collin Counties. The role ensures individuals and families receiving Diversion, Transitional Assistance, and Supportive Housing services move efficiently from navigator assignment to housing placement.

The Coordinator leads regular case coordination meetings, follows up with navigators on outstanding tasks, and works with Housing Forward's Landlord Engagement and Padmission Journey teams to resolve barriers and accelerate move-ins. The role requires organization, persistent follow-through, and the ability to keep partners aligned and accountable. The Navigation Coordinator reports to the Manager of System Navigation.

The regular work schedule is Monday through Friday, 8:00 AM to 5:00 PM, with occasional evening or weekend meetings. Employees are currently required to work at least three days per week in the office, and regular visits to shelter and navigation partner sites may be required. Local travel to partner sites may also be required.

Requirements

• At least 2 years of experience in human services, housing services, program coordination, or related fields.
• Reliable transportation, a valid state-issued driver's license, and car insurance.
• Flexibility to work at different sites as scheduled.
• Ability to maintain files and lift objects weighing up to 25 lbs.
• Strong project management and execution skills, including developing action plans, coordinating cases and partners, managing competing priorities, and driving milestones and timelines.
• Ability to lead meetings, establish next steps, responsibilities, and deadlines, and follow up consistently with partners.
• Problem-solving ability to identify housing placement barriers, develop practical solutions, and engage appropriate partners.
• Strong relationship-building and communication skills for collaboration across agencies and teams.
• Ability to identify delays and emerging risks, elevate concerns and decisions to leadership with recommended solutions, and maintain urgency toward housing outcomes.
• Strong organizational skills and adaptability when managing multiple cases and deadlines in a fast-paced environment.
• Strong understanding of homeless response systems, housing navigation, and pathways to permanent housing.

Nice To Haves

• Experience coordinating services across multiple providers, managing caseload progress, or supporting housing placements.
• Familiarity with shelter operations, Coordinated Access, Diversion, Transitional Assistance, and Supportive Housing.

Responsibilities

• Lead regular coordination meetings with contracted System Navigators to review assigned households, housing progress, barriers, and next steps.
• Drive timely follow-through on housing plans, applications, documentation, and other tasks needed to move households into housing.
• Track individual cases from navigator assignment through move-in, identifying delays and ensuring clear ownership of next steps.
• Escalate stalled cases or unresolved challenges to the Manager of System Navigation.
• Work with Landlord Engagement, Padmission Journey, shelter providers, and housing programs to coordinate timely housing placements.
• Facilitate communication and problem-solving between navigators and Housing Forward teams to address application, unit, documentation, rental assistance, and move-in barriers.
• Coordinate case conferencing and targeted problem-solving for households requiring additional support.
• Support consistent implementation of navigation workflows across Diversion, Transitional Assistance, and Supportive Housing.
• Maintain regular communication with contracted navigators and partner agencies to reinforce expectations, deadlines, and accountability.
• Identify recurring challenges and recommend operational improvements to the Manager of System Navigation.

Benefits

• Flexible PTO policy for full-time employees.
• Office closures on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas Day.
• MLK Jr. Day, Juneteenth, and Election Day as Days of Service.
• Employer-provided medical, dental, and vision insurance: 90% of employee coverage and 50% of family coverage paid by Housing Forward.
• Basic Life Insurance.
• Short- and Long-Term Disability Insurance.
• Laptop provided; phone and/or hotspot provided if needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed