Patient Services Coordinator-LPN, Home Health

CenterWell•Shalimar, FL

About The Position

The Patient Services Coordinator-LPN is responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to support care coordination and continuity. The role also assists with day-to-day office and staff management. Depending on clinical status, the coordinator may receive and review lab reports, perform patient visits, and participate in an on-call rotation. The position includes maintaining patient schedules and related records, processing schedule changes and visit requests, producing scheduling reports, and preparing weekly agent schedules for Branch Director approval. It also provides backup support during busy periods, assists with case conferences and patient transfers between branch offices, and initiates required infection-control documentation. For candidates applying from a Florida work location, including a Florida home-based work location, the position is subject to Florida Level 2 background screening through the Care Provider Background Screening Clearinghouse. The scheduled workweek is 40 hours. The stated annual pay range is $48,900–$66,200, with individual compensation varying based on location and job-related qualifications.

Requirements

Be a Licensed Professional Nurse or Licensed Vocational Nurse licensed in the state in which the individual practices.
Have at least 1 year of home health experience.
Possess a valid state driver’s license and automobile liability insurance.
Be currently licensed in the state of employment, if applicable.
Have excellent communication skills and the ability to interact well with a diverse group of individuals.
Have strong organizational skills and the ability to manage and prioritize multiple assignments.

Nice To Haves

Prior packet review or QI experience.
Coding certification.

Responsibilities

Manage schedules for all patients and promptly reassign patients when agents call in sick; update agent unavailability in the worker console.
Initiate infection-control forms as needed and send completed Employee Infection Reports to the HRD for upload in the worker console.
Provide backup during lunch and other busy periods, receive calls from field staff, and assist with weekly case conferences; refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and send the electronic log to office, field, and sales staff.
Complete requested schedules as tasks appear on the action screen, including scheduling skilled nurse and injection visits unless an aide supervisory visit is scheduled with the injection visit.
Schedule discharge visits, OASIS collection visits, and recertification visits following case conferences when tasks appear on the action screen.
Schedule TIF OASIS collection visits and delete remaining schedules.
Reschedule declined or missed visits when appropriate, process reassigned and rescheduled visits, and ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly Agent Schedules, review them initially for productivity and geographic issues, and forward them to the Branch Director for approval before distributing them to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal patient transfers between branch offices.
If clinical, receive lab reports, assess them for normality, fax a copy to the doctor, make a copy for the Case Manager, and route the report to the Medical Records Department.
Initiate Employee and Patient Infection Reports as necessary.
If clinical, perform patient visits and/or participate in the on-call rotation when required.