Patient Services Coordinator-LPN, Home Health

CenterWell•Rome, GA

About The Position

The Patient Services Coordinator-LPN is responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to support care coordination and continuity of care. The position also assists with daily office and staff management. When the role is clinical, it may include patient visits, participation in an on-call rotation, and handling lab reports and infection reports.

Requirements

Be a Licensed Professional Nurse or Licensed Vocational Nurse licensed in the state in which the employee practices.
Have at least 1 year of home health experience.
Possess a valid state driver's license and automobile liability insurance.
Be currently licensed in the state of employment, if applicable.
Have excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.

Nice To Haves

Prior packet review or QI experience.
Coding certification.

Responsibilities

Manage schedules for all patients and promptly reassign patients when agents call in sick; update agent unavailability in the worker console.
Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for upload to the worker console.
Provide backup during lunch and other busy periods, receive calls from field staff, and assist with weekly case conferences; refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and send the electronic log to office, field, and sales staff.
Complete requested schedules appearing on the action screen, including ensuring staff are scheduled for skilled nurse or injection visits unless an aide supervisory visit is scheduled with the injection visit.
Schedule discharge visits, OASIS collection or recertification visits following case conferences, and TIF OASIS collection visits; delete remaining schedules when required.
Reschedule declined or missed visits when appropriate, process reassigned and rescheduled visits, and ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, review them initially for productivity and geographic issues, and forward them to the Branch Director for approval before distributing them to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal patient transfers between branch offices.
When clinical, receive lab reports, assess whether results are normal, fax copies to the doctor, copy them for the Case Manager, and route them to the Medical Records Department.
Initiate Employee or Patient Infection Reports as necessary.
When clinical, perform patient visits and/or participate in an on-call rotation if required.