Patient Services Coordinator IV
About The Position
The Patient Services Coordinator IV is responsible for processing referrals and/or performing Dimensions super-user functions, such as providing practice support with EPIC or working miscellaneous work queues. The role supports clinic operations and patient services through communication with staff and visitors, appointment-related activities, and teamwork. The incumbent may be asked to perform additional duties as assigned. This is a non-exempt position. The job may require travel between campus buildings, remote facilities, and out of town as needed. Use of safety equipment, such as a HEPA mask, may be required for infection prevention. On-call responsibilities are not required. The base compensation range is $18.17–$25.30 per hour; individual compensation depends on qualifications, previous work experience, and/or education. The stated range excludes applicable incentive compensation programs that may be available to eligible positions.
Requirements
- High school diploma or GED.
- Three years of experience in a medical office setting; other related experience may be considered in lieu of medical office experience.
- Knowledge of medical office software for updating patient demographic information, posting charges and copays, and scheduling patient appointments.
- Understanding of CPT and ICD9-CM coding processes.
- Excellent verbal communication skills.
- Ability to work with changing priorities.
- Excellent organizational, problem-solving, and critical-thinking skills.
- Ability to interact with individuals of all cultures and levels of authority.
- Ability to maintain confidentiality.
- Ability to function as part of a team.
- Initiative.
- Basic medical terminology, which may be obtained through formal classes or work experience.
- Detailed knowledge of multiple payors’ billing requirements.
- Familiarity with coding requirements for the practice specialty.
- Physical ability to meet the stated medium-to-heavy demands: constant standing, frequent walking, bending/stooping, and lifting, pushing, or pulling up to 100 pounds. For weights over 35 pounds, safe-handling equipment must be used.
- Proficient communicative, auditory, and visual skills; attention to detail; and ability to write legibly.
Nice To Haves
- Proficiency in all computer software utilized in the practice.
Responsibilities
- Process referrals and/or perform Dimensions super-user functions, including practice support with EPIC or work in miscellaneous work queues.
- Communicate effectively with clinic staff and visitors.
- Greet and assist visitors to the department.
- Answer incoming telephone calls and provide accurate information as needed.
- Attend assigned meetings and contribute positively as a communication ambassador for the organization.
- Work within a team to achieve patient and team goals.
- Share and initiate regular, professional communication with coworkers.
- Facilitate and participate in regular staff meetings.
- Adjust activities to accommodate the needs of team members and internal customers.
- Resolve conflicts independently, as appropriate.
- Accept responsibility for actions and respond positively to feedback.
- Perform additional duties as assigned.
- Travel between campus buildings, remote facilities, and out of town as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
