Patient Services Coordinator IV

UVA Health • Manassas, VA

6d

About The Position

The Patient Services Coordinator IV is responsible for processing referrals and/or performing Dimensions super-user functions, such as practice support with EPIC or working miscellaneous work queues. The role requires medical office software knowledge, familiarity with billing and coding processes, and the ability to communicate and work effectively with patients, visitors, and clinic staff.

The coordinator communicates with clinic staff and visitors, assists visitors, answers incoming calls, and contributes to team goals and meetings. The position may include additional duties as assigned. Travel between campus buildings, remote facilities, and out of town may be required. Use of safety equipment, such as a HEPA mask, may be required for infection prevention.

Requirements

• High school diploma or GED.
• Three years of experience in a medical office setting; other related experience may be considered in lieu of medical office experience.
• Knowledge of medical office software for updating patient demographic information, posting charges and copays, and scheduling patient appointments.
• Understanding of CPT and ICD-9-CM coding processes.
• Excellent verbal communication, organizational, problem-solving, and critical-thinking skills.
• Ability to work with changing priorities and interact with individuals of all cultures and levels of authority.
• Ability to maintain confidentiality and function as part of a team; must possess initiative.
• Basic medical terminology, acquired through formal classes or work experience.
• Detailed knowledge of multiple payors' billing requirements.
• Familiarity with coding requirements for the practice specialty.
• Proficient communicative, auditory, and visual skills; attention to detail and ability to write legibly.
• Ability to lift, push, or pull 100 pounds; use Safe Handling Equipment for any weight over 35 pounds.

Nice To Haves

• Proficiency in all computer software utilized in the practice.

Responsibilities

• Process referrals and/or perform Dimensions super-user functions, including practice support with EPIC or working miscellaneous work queues.
• Communicate effectively with clinic staff and visitors; greet and assist visitors.
• Answer incoming telephone calls and provide accurate information.
• Attend assigned meetings and contribute to organizational communication.
• Work with the team to achieve patient and team goals, communicate professionally with coworkers, and participate in regular staff meetings.
• Adjust activities to accommodate team members and internal customers, resolve conflicts independently when appropriate, and respond positively to feedback.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED