Patient Services Coordinator

The US Oncology Network•Denver, CO

7d•Onsite

About The Position

Rocky Mountain Cancer Centers (RMCC), Colorado's largest and most comprehensive cancer care provider, is hiring an experienced Patient Services Coordinator for its Denver Midtown clinic. The role supports patients and clinic operations by coordinating appointments, referrals, authorizations, and front-office functions. RMCC describes its work as grounded in care, compassion, and commitment to providing the best possible care to every patient. The listed salary range is $19.50–$26.00. Pay is based on factors including education, work experience, and certification. Benefits are subject to eligibility requirements. Candidates must pass a background check and non-federal drug test, excluding marijuana, after an offer and before hire. Employees must provide proof of influenza vaccination upon commencing employment; reasonable accommodations for exemptions will be considered case by case in accordance with applicable law. The posting remains open until an adequate applicant pool has been identified, and applicants are encouraged to apply early.

Requirements

High school diploma or equivalent.
At least 3 years of office experience; medical office experience is preferred.
Excellent written and verbal communication skills.
Proficiency with computer systems.
Ability to meet the role's physical demands, including prolonged sitting, occasional stooping, bending and stretching, and occasionally lifting files or paper weighing up to 30 pounds.
Corrected vision and hearing within the normal range for telephone contacts.
Pass a post-offer background check and non-federal drug test, which excludes marijuana, before hire.
Provide proof of influenza vaccination upon commencing employment, subject to reasonable accommodation considerations under applicable law.

Nice To Haves

Medical office experience.
Proficiency with Microsoft Outlook, Word, and Excel.

Responsibilities

Schedule new-patient and return appointments in the computer system according to physician and office guidelines.
Cancel or reschedule appointments due to physician schedule changes and notify appropriate clinic personnel.
Obtain and enter authorization and referral correspondence in patient charts and the computer system.
Schedule outpatient appointments, testing, and hospital admissions upon request.
Obtain required pre-certifications.
Handle new-patient referrals, gather necessary information, assign patient account numbers, and schedule appointments.
Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visits.
Maintain the primary office scheduling book, including physician meetings, satellite schedules, rounding, and call coverage.
Handle incoming calls from patients who need to schedule or reschedule appointments.
Provide patients with accurate, legible appointment cards; document missed visits in patient charts and follow up to reschedule.
Arrange financial counseling for patients as needed.
Protect patient and clinic/corporation confidentiality.
Follow policies and procedures to contribute to front-office efficiency.
Cover other front-office functions as requested.