Patient Services Coordinator

The US Oncology Network•Pueblo, CO

6d•Onsite

About The Position

Rocky Mountain Cancer Centers is seeking an experienced Patient Services Coordinator/Scheduler for its busy Medical Oncology clinic in Pueblo. The role coordinates patient care through accurate scheduling, effective communication, and collaboration with providers, clinical staff, and patients. The position requires strong organizational skills, the ability to manage multiple priorities, and a commitment to exceptional patient service. The role is based at the employee site during regularly scheduled business hours and involves in-person interaction in an oncology/hematology clinic environment. Minimal travel by automobile to office sites may be required. Candidates must pass a background check and non-federal drug test after an offer and before hire, and show proof of influenza vaccination upon commencing employment; exemptions may be considered as required by law.

Requirements

High school diploma or equivalent.
At least 3 years of office experience; medical office experience preferred.
Excellent written and verbal communication skills.
Proficiency with computer systems.
Pass a background check and non-federal drug test after offer and before hire.
Show proof of influenza vaccination upon commencing employment; reasonable accommodations for exemptions may be considered in accordance with applicable law.

Nice To Haves

Medical office experience.
Microsoft Outlook, Word, and Excel proficiency.

Responsibilities

Schedule new-patient and return appointments in the computer system according to physician or office guidelines; cancel or reschedule appointments when physician schedules change and notify appropriate clinic personnel.
Obtain and enter referral authorizations and correspondence in patient charts and the computer system.
Schedule outpatient appointments, testing, and hospital admissions upon request.
Obtain required pre-certifications.
Handle new-patient referrals, gather necessary information, assign patient account numbers, and schedule appointments.
Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visits.
Maintain the primary office scheduling book, including physician meetings, satellite schedules, rounding, and call coverage.
Handle incoming calls from patients who need to schedule or reschedule appointments.
Provide accurate, legible appointment cards; document missed appointments in patient charts and follow up to reschedule them.
Arrange financial counseling for patients as needed.
Protect patient and clinic/corporation confidentiality.
Follow policies and procedures to contribute to front-office efficiency.
Cover other front-office functions as requested.