Patient Services Coordinator

UVA Health Northern Virginia & Culpeper•Warrenton, VA

11d•$18 - $25•Onsite

About The Position

The Patient Services Coordinator schedules and registers patients for the outpatient clinic. The role verifies patient eligibility and ensures necessary pre-authorizations, referrals, and pre-certifications are obtained by working closely with physician offices, Utilization Review, and Business Office departments. The team member may perform other job-related duties as directed by the Supervisor, and specific functions may change from time to time. This is a full-time position at UVA Community Health, with openings in Gainesville and Warrenton. The schedule is Monday through Friday, and the locations are closed on weekends and major holidays.

Requirements

High school diploma or GED.
One year of clerical experience in a medical office setting; other related experience may be considered in lieu of medical office experience.
Knowledge of basic medical terminology.
Ability to communicate verbally and in writing and provide excellent customer service.
Insurance knowledge for certain assigned tasks, including the ability to understand insurance cards and benefit details.
Ability to deal directly with the public in a professional and empathetic manner.

Nice To Haves

Background or knowledge of government/state and patient assistance programs.
Working knowledge of ICD-10 and CPT coding.
Strong computer skills.
Proficiency in Windows and Microsoft Office.

Responsibilities

Schedule and register patients for the outpatient clinic.
Verify patient eligibility.
Ensure necessary pre-authorizations, referrals, and pre-certifications are obtained, coordinating with physician offices, Utilization Review, and Business Office departments.
Greet and assist department visitors.
Answer incoming telephone calls and provide accurate information.
Communicate effectively with clinic staff and visitors at all levels.
Attend assigned meetings and contribute to organizational communication.
Work with the team to achieve patient and team goals; communicate professionally with coworkers and participate in staff meetings.
Adjust activities to accommodate team members and internal customers, resolve conflicts independently when appropriate, and respond positively to feedback.
Perform other job-related duties as directed by the Supervisor.