Patient Services Coord IV

UVA Health•Culpeper, VA

10d•$18 - $25

About The Position

The Patient Services Coord IV is responsible for processing referrals and/or performing Dimensions super-user functions, such as practice support with EPIC or working miscellaneous work queues. The role supports patient services and clinic operations, communicates with clinic staff and visitors, and works collaboratively with the team. Additional duties may be assigned.

Requirements

High school diploma or GED.
1–2 years of experience in a medical office setting; other related experience may be considered in lieu of medical office experience.
Knowledge of medical office software for updating patient demographic information, posting charges and copays, and scheduling patient appointments.
Understanding of CPT and ICD-9-CM coding processes.
Excellent verbal communication skills and the ability to work with changing priorities.
Excellent organizational, problem-solving, and critical-thinking skills.
Ability to interact with individuals of all cultures and levels of authority.
Ability to maintain confidentiality and function as part of a team.
Initiative.
Basic medical terminology, which may be acquired through formal classes or work experience.
Detailed knowledge of multiple payors’ billing requirements.
Familiarity with coding requirements for the practice specialty.
Proficient communicative, auditory, and visual skills; attention to detail and ability to write legibly.
Ability to lift, push, or pull up to 100 lbs.; Safe Handling Equipment must be used for any weight over 35 lbs.

Nice To Haves

Proficiency in all computer software used in the practice.

Responsibilities

Process referrals and/or perform Dimensions super-user functions, including practice support with EPIC or working miscellaneous work queues.
Communicate effectively with clinic staff and visitors.
Greet and assist visitors to the department.
Answer incoming telephone calls and provide accurate information as needed.
Attend assigned meetings and contribute to communication across the organization.
Work with the team to achieve patient and team goals.
Communicate regularly and professionally with coworkers and participate in staff meetings.
Adjust activities to accommodate team members and internal customers.
Resolve conflicts independently as appropriate and act positively on feedback.
Perform additional duties as assigned.
Travel between campus buildings and remote facilities, and out of town as needed.