Patient Services - Financial Assistance Coord
About The Position
Eye Associates of New Mexico is hiring a part-time, onsite Patient Services & Financial Assistance Coordinator for its Santa Fe, New Mexico team. The position is 32 hours per week and helps patients understand financial responsibilities, access financial assistance resources, and navigate intake. The coordinator works with patients and billing, insurance, authorization, and clinical teams to support a smooth patient experience and help ensure patients are financially cleared for care. The role also supports patient check-in and front-desk intake, procedure scheduling based on physician treatment plans and time frames, and medication dispensing documentation and inventory. The coordinator maintains confidential records and communicates with pharmaceutical manufacturers, charitable organizations, and third-party financial assistance programs.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in healthcare financial assistance, medical billing, patient accounts, or administrative support.
- Knowledge of health insurance, including co-pays, deductibles, insurance verification, and financial assistance programs.
- Strong communication and customer service skills.
- Ability to explain financial information clearly and compassionately.
- Excellent organization and attention to detail.
- Ability to manage multiple priorities in a fast-paced healthcare environment.
- Ability to maintain confidentiality and follow HIPAA requirements.
- Ability to obtain Certified Patient Services Specialist (CPSS) certification within one year of hire.
Nice To Haves
- Associate's or bachelor's degree.
- Experience with patient intake systems such as Phreesia.
- Experience with medication dispensing systems such as PODIS.
Responsibilities
- Help patients enroll in co-pay assistance programs, charitable funds, and other financial aid programs.
- Explain co-pays, co-insurance, deductibles, payment options, and financial responsibilities to patients.
- Follow up on financial assistance applications, approvals, denials, and required documentation.
- Work with pharmaceutical manufacturers, charitable organizations, and third-party financial assistance programs.
- Collect and accurately process patient payments during intake.
- Maintain accurate and confidential records of applications, payments, and patient communications.
- Help patients understand available payment plan options.
- Support patient check-in and front-desk intake.
- Assist with procedure scheduling based on physician treatment plans and time frames.
- Support medication dispensing documentation and medication inventory.
- Collaborate with billing, insurance verification, prior authorization, and clinical teams to help ensure patients are financially cleared for care.
Benefits
- Paid Time Off (PTO).
- 8 paid holidays, including the day after Thanksgiving and Christmas Eve.
- Medical, dental, and vision benefits.
- 401(k).
- Education assistance.
- Company-paid life insurance.
- Company-paid AD&D insurance.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
