Patient Services Specialist I - Patient Billing and Financial Assistance

Henry Ford Health • Detroit, MI

1d

About The Position

The Patient Services Specialist I responds to patient inquiries about healthcare accounts receivable across Henry Ford Health's multi-facility integrated healthcare delivery system. Inquiries may involve hospital and professional billing for inpatient hospitals, outpatient clinics, laboratory, radiology, and employed physicians. The role communicates effectively with patients, colleagues, providers, system operational staff, supervisors, and managers, and works independently to support efficiency in a high-volume billing Call Center.

Requirements

• High school diploma or G.E.D. equivalent.
• Three years of Call Center experience.
• One year of billing and coding experience.
• Six months of remote work experience.
• Internet connection with a minimum speed of 25 Mbps and a wired connection.
• Ability to interpret insurance billing processes, including primary and secondary coverage, coinsurance, deductibles, and copays.
• Technical proficiency in navigation, Microsoft Suite, and basic troubleshooting.
• Strong communication skills with patients, colleagues, providers, and management.
• Ability to remain calm and de-escalate callers as needed.

Nice To Haves

• Associate's degree in Business Administration, Accounting, Billing, Coding, or a related field.
• Healthcare or medical office customer service experience.

Responsibilities

• Respond to patient inquiries regarding healthcare accounts receivable and billing.
• Address billing inquiries across hospital and professional services, including inpatient hospitals, outpatient clinics, laboratory, radiology, and employed physicians.
• Communicate effectively with patients, colleagues, providers, system operational staff, supervisors, and managers.
• Work independently in a high-volume billing Call Center.
• Guide patients through online payment methods.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED