Patient Financial Services Specialist

Embark Behavioral Health • Bakersfield, CA

1d • $22 - $25 • Onsite

About The Position

Embark is seeking a detail-oriented Patient Financial Services Specialist to guide patients and families through billing and payment processes. The role explains financial responsibilities, processes invoices and payments, coordinates payment arrangements, follows up on outstanding balances, and maintains accurate patient account records. It is suited to someone with experience in medical billing, accounts receivable, healthcare collections, or patient financial services who values accuracy, clear communication, and respectful customer service. The position is full-time and on-site at 5500 Ming Avenue, Suite 410, Bakersfield, CA 93309, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. Hourly pay is $22.00–$25.00.

Requirements

• High school diploma or GED.
• Previous experience in accounts receivable, billing, collections, or patient financial services.
• Experience using billing, payment, or account-management software.
• Strong attention to detail and ability to maintain accurate financial records.
• Ability to navigate sensitive financial conversations with professionalism, discretion, and respect.

Nice To Haves

• Associate degree.
• Experience in a healthcare or behavioral healthcare setting.

Responsibilities

• Help patients and families understand their financial responsibility, invoices, payment options, and account balances.
• Securely collect and document authorized credit card or ACH payment information for applicable charges.
• Prepare and process invoices accurately and within established timelines.
• Monitor assigned accounts, follow up on outstanding balances, and establish payment arrangements when appropriate.
• Maintain accurate documentation of account activity, payment arrangements, and collection efforts.
• Review and resolve billing discrepancies, overpayments, refunds, and account adjustments in accordance with company policies.
• Partner with the billing team to support third-party payer billing and ensure payments are applied accurately and promptly.
• Provide professional, solutions-focused service while protecting confidential patient and financial information.

Benefits

• Professional growth through strategies and training with experienced leaders.
• Medical, dental, and vision insurance, with multiple plan options including PPO and HDHPs with HSA eligibility and company contributions.
• Paid parental leave of up to 6 weeks for exempt employees and 4 weeks for non-exempt employees.
• Company-paid life, AD&D, and long-term disability coverage; voluntary life and optional short-term disability available.
• 401(k) with company matching contributions after the eligibility period.
• Competitive PTO accrual plans and paid holidays throughout the year.
• Free, confidential Employee Assistance Program support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED