Patient Financial Specialist

Rochester Regional Health

21h • $21 - $27 • Remote

About The Position

The Patient Financial Specialist is responsible for the complete patient billing cycle for surgical patients. The role helps patients manage out-of-pocket balances and payment plans, and connects patients with financial aid and insurance enrollment resources. The specialist serves as a liaison among patients, estimate, surgical scheduling, registration, billing, and physician office teams to address financial needs and questions. This is a full-time, remote position in Financial Services, scheduled Monday through Friday from 8:00 a.m. to 4:30 p.m., for 40 hours per week.

Requirements

• At least six years of verifiable work experience in healthcare financial or revenue cycle roles, such as medical billing, patient registration, patient financial services, or related finance or customer service positions.

Nice To Haves

• General knowledge of healthcare billing.
• Ability to work professionally with various levels of management and physicians using different forms of communication.
• Ability to remain professional and focused while managing multiple tasks and deadlines.
• Ability to explain and discuss financial details with patients calmly and professionally.
• Experience with Google spreadsheets or Microsoft Excel spreadsheets.
• Experience with analytical duties and the ability to make decisions about process flow and identify areas for possible improvement.

Responsibilities

• Assist patients with acceptable payment methods, including required surgical procedure down payments and payment plan arrangements.
• Collaborate with financial aid and insurance enrollment teams for uninsured patients and those potentially eligible for financial assistance, connecting patients with appropriate teams as needed.
• Discuss financial arrangements for medical procedures directly with patients by phone or in person.
• Coordinate future-procedure financial arrangements as a liaison among patients, front-end billing, back-end billing, and physician offices.
• Help resolve basic billing questions or concerns, including questions about procedure estimates.
• Follow up on patient balances after procedures, including managing credit balances, issuing refunds, or discussing additional amounts due.
• Monitor delinquent payment plans and work with patients to bring accounts current or replace inactive or declining cards on file.
• Coordinate with surgical scheduling, estimating, and office management teams to ensure patient prepayments for scheduled surgeries are reviewed.
• Analyze outcomes to identify workflow improvement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed