Patient Financial Services Manager

Central Louisiana Surgical Hospital•Alexandria, LA

About The Position

Under the general direction of the Finance Director, the Patient Financial Services Manager develops departmental policy and oversees financial counseling, billing, collections, cash management, and reconciliation. The manager coordinates staff and resources, analyzes trends, prepares reports, and resolves problems to support departmental goals and maximize hospital revenue and cash flow. The role supervises billers, payment posters, cashiers, and collectors, and oversees the day-to-day operations of the Business Office.

Requirements

Bachelor’s degree in accounting or business is preferred.
Five to seven years of management experience in healthcare revenue cycle and billing management.
Thorough knowledge of federal, state, and local laws, rules, regulations, and policies related to financial operations of a high-volume hospital.
Strong knowledge of Medicare, Medicaid, and commercial payer requirements for charging, coding, billing, and compliance.
Thorough knowledge of billing, accounts receivable, denial management, coding and compliance, and cash management in a hospital or health system.
Strong computer system skills, including revenue cycle management systems.
Experience with business process improvement and transformation.
Ability to communicate effectively orally and in writing.
Ability to coach and motivate.
Goal-oriented behavior and ability to plan and execute plans effectively.
Experience maintaining a budget and ability to monitor expenditures in compliance with budget guidelines.
Flexibility in handling multiple work demands and short time frames.
Ability to meet the stated physical demands, including regularly lifting or carrying over 20 pounds, pushing or pulling over 25 pounds, and standing or walking at least two hours per day.

Nice To Haves

Bachelor’s degree in accounting or business.

Responsibilities

Supervise Business Office functions, including billing and accounts receivable management.
Ensure staff adherence to Business Office policies and procedures; hold regular staff meetings and conduct periodic performance reviews.
Provide leadership to the department and hospital, overseeing daily operations and delegating work based on workload and personnel needs.
Train, develop, and motivate Business Office staff.
Prepare and provide analysis of monthly financial and management reports, and assist the accounting department with monthly analysis.
Manage daily cash procedures and review insurance contracts.
Maintain relationships and working knowledge of insurance payors and their reimbursement requirements.
Maintain inventory of forms and office supplies.
Resolve problems related to billing, collections, and medical records.
Prepare analysis reports for the annual outside audit.
Maintain office computer systems and programs.
Maintain business procedures and recommend adjustments to the Finance Director as needed and as required by regulatory standards.
Serve as charge-master coordinator and ensure annual coding changes are made in the computer CPT data file.
Assist the Finance Director with development of the annual budget.
Ensure patients and their relatives are treated professionally and courteously; manage physician, employee, interdepartmental, and patient satisfaction or engagement.
Comply with facility Standards of Behavior and complete required education assignments within designated timelines.
Assume other responsibilities assigned by senior leadership as needed.