Patient Financial Services Manager

Bay Area Hospital•Fort Bridger, WY

About The Position

The Patient Financial Services Manager oversees hospital billing, collections, Patient Accounts, Customer Service/Financial Counseling, and coordination with outsourced revenue cycle partners. The manager provides staff leadership, manages departmental budgets, monitors financial performance, and implements improvements to optimize reimbursement, reduce denials, and improve collections. The role ensures regulatory compliance, accurate financial reporting, and a positive patient financial experience while collaborating with Finance, Patient Access, and clinical departments. The position requires regular, consistent, and punctual attendance at the assigned job location. It involves extensive sitting with periodic standing and walking, significant use of a computer, phone, and general office equipment, and may involve lifting up to 25 pounds and off-site travel. Hours may need to be adjusted to meet revenue cycle priorities and deadlines. A bachelor’s degree in Business, Accounting, Health Information Management, Healthcare Administration, or a related field is preferred. Three to five years of progressive experience in healthcare billing, collections, or revenue cycle management, along with supervisory or lead experience in a hospital or healthcare organization, is required. Experience managing Patient Accounts/Customer Service and outsourced revenue cycle partners is preferred.

Requirements

Three to five years of progressive experience in healthcare billing, collections, or revenue cycle management.
Supervisory or lead experience within a hospital or healthcare organization.
Knowledge of hospital billing, collections, and reimbursement processes.
Understanding of chargemaster structure, charge capture, and payer compliance.
Strong leadership and team development skills.
Excellent communication, customer service, and interpersonal skills.
Ability to interpret financial data and implement process improvements.
Proficiency with patient accounting systems, EMRs, and Microsoft Office Suite.
Regular, consistent, and punctual attendance at the assigned job location.
Ability to communicate effectively through reading, writing, and speaking in person or by telephone.
Ability to flex hours as needed to meet revenue cycle priorities and deadlines.

Nice To Haves

Bachelor’s degree in Business, Accounting, Health Information Management, Healthcare Administration, or a related field.
Experience managing Patient Accounts/Customer Service and outsourced revenue cycle partners.

Responsibilities

Provide daily supervision, training, and guidance to billing, collections, Patient Accounts, Customer Service/Financial Counseling, and outsourced revenue cycle functions.
Coordinate departmental activities and promptly address work-related issues.
Foster accountability, teamwork, and service excellence consistent with Bay Area Hospital’s Behavioral Standards.
Manage communication and workflow between internal teams and outsourced billing and collections vendors to ensure timely, accurate, and compliant billing.
Develop, implement, and maintain policies and procedures supporting accurate patient accounting and documentation standards.
Analyze KPIs, including accounts receivable days, denial rates, and cash collections, and implement process improvements.
Collaborate with Patient Access, Revenue Integrity, HIM, and clinical departments on charge capture, coding, and revenue recognition.
Maintain knowledge of billing, coding, and payer regulations and ensure departmental compliance.
Review and approve charity care and indigent account adjustments in accordance with hospital policy.
Prepare and distribute operational and financial reports on billing, collections, and accounts receivable performance.
Work with Compliance and Finance teams to support accurate reporting and audit readiness.
Oversee Patient Accounts and Customer Service/Financial Counseling to ensure patient inquiries are handled professionally, courteously, and promptly.
Promote positive patient financial experiences through clear communication and compassionate handling of billing concerns.
Partner with Finance, Patient Access, and clinical departments to resolve reimbursement issues and support cohesive revenue cycle operations.
Prepare and manage annual personnel, capital, and operational budgets for assigned areas.
Monitor staffing, expenses, and resource allocation to meet departmental and organizational financial goals.
Perform other duties, responsibilities, and projects as assigned.