Patient Financial Services Intern

PHI Health•Phoenix, AZ

18h•Onsite

About The Position

Under the guidance and supervision of the Manager, Patient Financial Services, the Intern, PFS will receive training in the fundamental aspects of medical billing and collections. This role offers progressive learning opportunities, focusing on insurance payer requirements, patient advocacy principles, and the performance of demographic and payer research to support the revenue cycle process. PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.

Requirements

High school diploma or equivalent required
Must be participating in an education-related internship with a certified program.
Must have knowledge of general office procedures using office equipment
Must have general PC skills and some knowledge of Microsoft Office including Word and Excel
Must have prior experience with email and using the web

Responsibilities

Complete basic working knowledge of HCPCS, CPT, ICD-9/ICD-10 codes and medical terminology
Contact insurance and government agencies to obtain eligibility, to process authorizations or discuss benefits and billing requirements
Identify appropriate contacts and communicate in a professional manner with all facilities and first responders to obtain demographic information for billing
Prepare and submit clean insurance claims to payers electronically and by paper, as required
Monitor claim status and follow up on unpaid or rejected claims to ensure timely reimbursement
Follow up on outstanding insurance and patient account balances to ensure timely reimbursement
Communicate with insurance companies to resolve denied, delayed, or underpaid claims
Document all collection activity and payer correspondence within the billing system
Maintain a high level of professionalism and customer service when interacting with patients and payers
Review medical documentation to assign accurate ICD-10, CPT, and HCPCS codes for diagnoses, procedures, and services
Maintain up-to-date knowledge of coding changes, payer requirements, billing guidelines and industry compliance regulations
Protect patient confidentiality and comply with HIPAA regulations in all billing, collection and coding activities
Complying with Company HS&E policy and procedures
Responsible for supporting company Safety Management Systems activities
Understand and provide visible support of Destination Zero
Other duties and responsibilities as assigned