Director, Patient Financial Services

Baptist Health

1d • Onsite

About The Position

The Director, Patient Financial Services shall be responsible for overseeing daily operations for the Central Business Office (CBO). This will include monitoring AR performance and indicators to ensure a shared focus is aligned to achieve set KPIs. This individual will develop and implement processes and controls to ensure revenue capture is accurate and maximized while identifying ways to prevent revenue erosion, reduce costs, and improve margins. The Director will review policies and processes to ensure processes and department structure are efficient and effective. The Director will engage managed care, payers, and payer representatives as needed to review claim and denial trends, gather and disseminate information as applicable and ensure payer contracts are favorable and sustainable. Additionally, the Director will provide analysis, action plans, and ensure training and education is provided to prevent and reduce denials and improve KPIs. This individual will also have oversight of vendor relationships and vendor performance.

Requirements

• Bachelor’s degree in Business Administration, Health Administration, or similar field required
• At least 10 years hospital and physician patient financial services required
• Minimum 10 years management experience required
• Skill in the use of computers, preferably in a PC, Windows-based operating environment
• Ability to effectively manage time and schedules
• Excellent organizational skills
• Strong analytical skills
• Good oral and written communication skills
• Ability to maintain a professional and customer centric composure in difficult or challenging situations
• Ability to work from broad directions and be self-motivated
• Ability to prioritize workload to achieve maximum efficiency
• Ability to effectively communicate with people of various backgrounds throughout the organization
• Ability to provide a positive customer service experience to guest, visitors, and patients
• Knowledge of HIPAA standards and regulations

Nice To Haves

• Master’s degree preferred

Responsibilities

• Overseeing daily operations for the Central Business Office (CBO)
• Monitoring AR performance and indicators to ensure a shared focus is aligned to achieve set KPIs
• Developing and implementing processes and controls to ensure revenue capture is accurate and maximized
• Identifying ways to prevent revenue erosion, reduce costs, and improve margins
• Reviewing policies and processes to ensure processes and department structure are efficient and effective
• Engaging managed care, payers, and payer representatives as needed to review claim and denial trends, gather and disseminate information as applicable and ensure payer contracts are favorable and sustainable
• Providing analysis, action plans, and ensuring training and education is provided to prevent and reduce denials and improve KPIs
• Oversight of vendor relationships and vendor performance

What This Job Offers

• Job Type: Full-time
• Career Level: Director