Patient Financial Services Coordinator
District Medical Group•Phoenix, AZ
•Onsite
About The Position
The Patient Financial Services Coordinator is responsible for assisting patients or the parties responsible for their finances to organize and coordinate their financial obligations. This position coordinates with self-pay patient(s) to discuss financial responsibility for in-patient and out-patient procedures. They assist the patient or the party responsible in creating and understanding a financial picture and developing solutions to meet their financial responsibilities. This is a full-time, on-site position, Monday through Friday.
Requirements
- High school diploma or equivalent required
- 1+ years medical collections experience preferred
- 1+ years customer service experience preferred
- 1+ years medical office or hospital setting preferred
- Prior experience with IDX/EPIC preferred
- Bilingual-Spanish/English required
Responsibilities
- Responsible for providing quotes for procedure costs for True Self Pay Patients. (No Insurance)
- Responsible for answering the patient's questions regarding financial issues, payment options, medical coverage and assistance programs.
- Understand and update CPT codes associated with in–patient and out- patient procedures.
- Collect payment(s) for procedures and charges located in IDX.
- Responsible for updating EPIC (facility system) so clinics can schedule procedures.
- Review accounts in IDX to determine if statements have gone out. Analyze if information should be sent to collections or charity write-offs.
- Assist with daily or monthly OR schedule report to remain within the 30-day time frame.
Benefits
- Medical, Dental, Vision, and many additional ancillary benefits EFFECTIVE DAY ONE
- 401(k) contribution options, with employer match up to 6%
- Access to Retirement Advisors
- Employer-paid Disability
- A Health Savings Account option with employer contribution
- Flexible Spending Account options, including Dependent Care FSA
- Rich Wellness Program and EAP, at no cost to the employee
- Fitness location memberships
- Pet care discount program
- Generous PTO allocation, increasing after 3 years
- 10 paid Holidays
- Up to 40 hours Paid Sick Time annually
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
