Patient Financial Services Representative

Forge Health • Greensburg, PA

3d • $18 - $24 • Onsite

About The Position

Forge Health is a mission-driven outpatient mental health and substance use provider dedicated to providing the highest quality, affordable, and effective care to individuals, families, and communities in need. As the first and only behavioral healthcare provider with a proven, national payer-validated ability to drive clinical outcomes that span all areas of health, Forge Health is leading the charge in driving innovation, improving care delivery, and shaping the future of behavioral health care. At Forge, clinical care is paramount – it’s the heartbeat of our operations and the driving force in everything we do. The skill and compassion of our staff are the crucial components to extraordinary experiences and outcomes for those we serve. With our current clinical footprint in the greater Northeast, we have offices in New York, New Jersey, Pennsylvania, New Hampshire – and we’re growing! Come join us! The Patient Financial Services Representative is responsible for helping clients understand and manage the financial aspects of their care, while supporting accurate, timely collections and maintaining a positive patient experience. This role focuses on verification of coverage, authorization, and resolution of patient balances in alignment with organizational financial policies. Please note, this position is in-person Monday through Friday at our Greensburg, PA office. The compensation range is $18-24/hr, this salary range reflects total compensation but it is not inclusive of benefits and other company perks. Exact compensation may vary based on skills, experience, and location.

Requirements

• 2+ years of front end billing operations experience within the healthcare sector, behavioral health experience preferred.
• Prior experience in behavioral health, medical front desk, or customer service preferred.
• Strong communication, organization, and multitasking skills, with comfort using EMR and basic office software.

Responsibilities

• Perform verification of benefits, both initial and ongoing, to confirm eligibility, coverage limits, and patient responsibility prior to and during treatment.
• Greet and check in clients and visitors, ensuring a warm, professional, and trauma‑informed experience.
• Obtain and track prior authorizations as required by payers to ensure services are approved and billable.
• Collect copayments and other point-of-service amounts, issue receipts, and accurately post payments to patient accounts.
• Conduct outreach on outstanding patient balances, discuss statements, and arrange resolution in a professional, compassionate manner.
• Establish and monitor payment plans that align with organizational policy and patients’ financial capacity.
• Screen patients for financial assistance programs (reduced fee, scholarships, or charity care), assist with applications, and document determinations.
• Apply patient credits and adjustments appropriately, ensuring accurate account balances and timely refunds when indicated.
• Maintain and update insurance information in the practice management/EMR system, including changes in coverage, plans, or subscriber details.
• Place accounts on hold and cancel appointments in accordance with organizational policy when coverage, payment, or authorization requirements are not met, ensuring clear communication with patients and internal teams.
• Answer client calls and respond to patient financial inquiries, providing clear, timely information and resolving issues or escalating as appropriate in a professional manner.
• Collaborate with the revenue cycle team to identify any discrepancies on patient accounts or claims and ensure they are corrected promptly to maintain accurate billing and patient balances.

Benefits

• Competitive salary aligned with your experience
• Comprehensive paid time off package
• Annual time off to volunteer
• Parental leave
• Annual continuing education allocations
• Competitive medical, dental, and vision package
• Annual subscription to a leading meditation app
• An environment that fosters professional development including financing for advanced licensure and certifications
• Internal supervision opportunities
• Dedicated, motivated team and chance to be part of a highly ambitious medical startup
• Modern, elegant, and high-end work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed