Patient Financial Services Manager
About The Position
The Patient Financial Services Manager is responsible for the daily operations and performance of assigned Patient Financial Services functions. The manager supervises department employees, monitors productivity and financial performance, implements approved policies and operational plans, coordinates assigned vendors, and supports continuous improvement initiatives. The position works under the direction of the Director of Revenue Cycle and collaborates with other hospital departments to support accurate billing, timely account resolution, effective denial follow-up, and a positive patient financial experience.
Requirements
- Demonstrated knowledge of hospital billing, collections, denials management, and revenue cycle metrics.
- Experience with patient accounting and electronic health record systems.
- Five years of progressively responsible experience in healthcare revenue cycle operations.
- Two years of supervisory or management experience.
- High school diploma or equivalent.
Nice To Haves
- Bachelor's degree in Business, Healthcare Administration, Finance, or related field.
- HFMA, AAHAM, or other revenue cycle certification.
- Epic experience.
- Critical Access Hospital or rural healthcare experience.
Responsibilities
- Manages the daily operations of assigned Patient Financial Services functions.
- Provides direct supervision, coaching, education, and performance management for departmental employees.
- Monitors departmental performance indicators including cash collections, A/R days, denial follow-up, productivity, and patient satisfaction.
- Identifies performance variances and develops corrective action plans in coordination with the Director of Revenue Cycle.
- Partners with Revenue Integrity, Patient Access, Coding, and other departments to identify and address denial and billing trends.
- Handles escalated patient complaints and complex account resolution concerns.
- Coordinates the operational performance of collection agencies and other assigned vendors.
- Prepares departmental budget recommendations and monitors actual performance against approved budgets.
- Ensures departmental practices comply with applicable policies and regulatory requirements and escalates significant concerns appropriately.
- Prepares routine performance reports and communicates results, risks, and improvement plans to leadership.
Benefits
- Medical/Vision
- Dental
- Health Savings Account
- Paid Leave Time
- Employer Paid Life Insurance
- Long-Term Disability
- Retirement with Employer Matching Contributions
- Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability
- Services Discount
- EAP Resources
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
