Patient Financial Services Coordinator

District Medical Group•Phoenix, AZ

6d•Onsite

About The Position

The Patient Financial Services Coordinator is responsible for assisting patients or the parties responsible for their finances to organize and coordinate their financial obligations. This position coordinates with self-pay patient(s) to discuss financial responsibility for in-patient and out-patient procedures. They assist the patient or the party responsible in creating and understanding a financial picture and developing solutions to meet their financial responsibilities. This is a full-time, on-site position, Monday through Friday.

Requirements

High school diploma or equivalent required
Bilingual-Spanish/English required

Nice To Haves

1+ years medical collections experience preferred
1+ years customer service experience preferred
1+ years medical office or hospital setting preferred
Prior experience with IDX/EPIC preferred

Responsibilities

Providing quotes for procedure costs for True Self Pay Patients (No Insurance).
Answering the patient's questions regarding financial issues, payment options, medical coverage and assistance programs.
Understanding and updating CPT codes associated with in-patient and out-patient procedures.
Collecting payment(s) for procedures and charges located in IDX.
Updating EPIC (facility system) so clinics can schedule procedures.
Reviewing accounts in IDX to determine if statements have gone out.
Analyzing if information should be sent to collections or charity write-offs.
Assisting with daily or monthly OR schedule report to remain within the 30-day time frame.

Benefits

Medical, Dental, Vision, and many additional ancillary benefits EFFECTIVE DAY ONE
401(k) contribution options, with employer match up to 6%
Access to Retirement Advisors
Employer-paid Disability
A Health Savings Account option with employer contribution
Flexible Spending Account options, including Dependent Care FSA
Rich Wellness Program and EAP, at no cost to the employee
Fitness location memberships
Pet care discount program
Generous PTO allocation, increasing after 3 years
10 paid Holidays
Up to 40 hours Paid Sick Time annually