Patient Financial Services Specialist

Embark Behavioral Health • Bakersfield, CA

5d • Onsite

About The Position

Embark is seeking a detail-oriented Patient Financial Services Specialist to help patients and families navigate billing and payments. The role explains financial responsibilities, processes invoices and payments, coordinates payment arrangements, follows up on outstanding balances, and maintains accurate patient account records. It is suited to candidates with experience in medical billing, accounts receivable, healthcare collections, or patient financial services who value accuracy, clear communication, and respectful customer service.

This is a full-time, on-site position at 5500 Ming Avenue, Suite 410, Bakersfield, CA 93309. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The hourly pay range is $22.00–$25.00.

Requirements

• High school diploma or GED required.
• Previous experience in accounts receivable, billing, collections, or patient financial services.
• Experience using billing, payment, or account-management software.
• Strong attention to detail and ability to maintain accurate financial records.
• Ability to navigate sensitive financial conversations with professionalism, discretion, and respect.

Nice To Haves

• Associate degree preferred.
• Experience in a healthcare or behavioral healthcare setting preferred.

Responsibilities

• Help patients and families understand their financial responsibilities, invoices, payment options, and account balances.
• Securely collect and document authorized credit card or ACH payment information for applicable charges.
• Prepare and process invoices accurately and within established timelines.
• Monitor assigned accounts, follow up on outstanding balances, and establish payment arrangements when appropriate.
• Maintain accurate documentation of account activity, payment arrangements, and collection efforts.
• Review and resolve billing discrepancies, overpayments, refunds, and account adjustments in accordance with company policies.
• Partner with the billing team to support third-party payer billing and ensure payments are applied accurately and promptly.
• Provide professional, solutions-focused service while protecting confidential patient and financial information.

Benefits

• Access to professional growth through strategies and trainings with the organization's leaders.
• Medical, dental, and vision insurance, with multiple plan options including PPO and HDHP plans with HSA eligibility and company contributions.
• Paid parental leave: up to six weeks fully paid for exempt employees and four weeks for non-exempt employees.
• Company-paid life, AD&D, and long-term disability coverage; voluntary life and optional short-term disability coverage available.
• 401(k) with company matching contributions after the eligibility period.
• PTO accrual plans and paid holidays.
• Free, confidential Employee Assistance Program support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED