Patient Services - Financial Assistance Coord

Eye Associates Of New Mexico•Santa Fe, NM

7d•Onsite

About The Position

Eye Associates of New Mexico is hiring a part-time Patient Services & Financial Assistance Coordinator for its onsite Santa Fe team. The coordinator helps patients understand their financial responsibilities, connect with financial assistance resources, and navigate intake. The role works with patients and billing, insurance, authorization, and clinical teams to support a smooth patient experience and help ensure patients are financially cleared for care. The position also supports patient check-in and front-desk intake, procedure scheduling based on physician treatment plans and time frames, medication dispensing documentation, and medication inventory. It involves maintaining accurate, confidential records and communicating with pharmaceutical manufacturers, charitable organizations, and third-party financial assistance programs.

Requirements

High school diploma or equivalent.
At least 2 years of experience in healthcare financial assistance, medical billing, patient accounts, or administrative support.
Knowledge of health insurance, including co-pays, deductibles, insurance verification, and financial assistance programs.
Strong communication and customer service skills.
Ability to explain financial information clearly and compassionately.
Excellent organization and attention to detail.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Ability to maintain confidentiality and follow HIPAA requirements.
Ability to obtain Certified Patient Services Specialist (CPSS) certification within one year of hire.

Nice To Haves

Associate's or bachelor's degree.
Experience with patient intake systems such as Phreesia.
Experience with medication dispensing systems such as PODIS.

Responsibilities

Help patients enroll in co-pay assistance programs, charitable funds, and other financial aid programs.
Explain co-pays, co-insurance, deductibles, payment options, and financial responsibilities to patients.
Follow up on financial assistance applications, approvals, denials, and required documentation.
Work with pharmaceutical manufacturers, charitable organizations, and third-party financial assistance programs.
Collect and accurately process patient payments during intake.
Maintain accurate and confidential records of applications, payments, and patient communications.
Help patients understand available payment plan options.
Support patient check-in and front-desk intake.
Assist with procedure scheduling based on physician treatment plans and time frames.
Support medication dispensing documentation and medication inventory.
Collaborate with billing, insurance verification, prior authorization, and clinical teams to help ensure patients are financially cleared for care.