SCO Patient Services Coord

Southern California Orthopedic Institute•Los Angeles, CA

9d•$25 - $26

About The Position

The Patient Services Coordinator greets and assists patients and visitors, checks in patients for scheduled appointments, and provides exceptional service. The role compiles, verifies, and enters patient information into the computer system and collects co-pays and patient balances. The coordinator also supports scheduling, payment processing, document management, and related administrative functions.

Responsibilities

Report to work as scheduled and adhere to SCOI’s punctuality and attendance policy.
Behave in a manner that supports the Mission, Vision, and Values of Southern California Orthopedic Institute and comply with its policies and procedures.
Greet and assist patients and visitors; maintain the patient sign-in sheet and appointment list; and ensure patients are checked in and accounted for.
Provide check-in paperwork and review completed forms for accuracy and signatures.
Compile patient demographic and insurance information, including scanning insurance cards and driver’s licenses.
Verify and register patient demographic and insurance information in patient accounts; enter accompanying referrals and authorizations into the appropriate case.
Collect co-pays and patient balances at the time of service and enter payments in the Billing module for the corresponding ticket.
Enter and complete meaningful-use requirements in the computer system.
Balance payments received against the deposit slip for the batch at the end of the day.
Deposit over-the-counter collections daily according to deposit policy and procedure.
Process no-shows, cancellations, and reschedules; forward workers’ compensation no-show fee tickets to the Patient Billing Coordinator for posting; and route charts to medical records for refiling.
Index scanned medical records in the document management system.
Schedule return appointments as needed.
Assist with coverage of the Patient Billing and Benefits Coordinator as needed.
Perform other duties as assigned by the Office Manager and Administrative Coordinator, or as otherwise needed.