Patient Services Coord IV

UVA Health Northern Virginia & Culpeper•Culpeper, VA

8d•$18 - $25

About The Position

The Patient Services Coord IV is responsible for processing referrals and/or performing Dimensions super-user functions, such as providing practice support with EPIC or working miscellaneous work queues. The role supports patient and clinic operations through effective communication, teamwork, and assistance to visitors and callers. Additional duties may be assigned.

Requirements

High school diploma or GED required.
1–2 years of experience in a medical office setting required; other related experience may be considered in lieu of medical office experience.
Knowledge of medical office software for updating patient demographic information, posting charges and copays, and scheduling patient appointments.
Understanding of CPT and ICD-9-CM coding processes.
Excellent verbal communication skills.
Ability to work with changing priorities.
Excellent organizational, problem-solving, and critical-thinking skills.
Ability to interact with individuals of all cultures and levels of authority.
Ability to maintain confidentiality and function as part of a team.
Initiative.
Basic medical terminology, obtained through formal classes or work experience.
Detailed knowledge of multiple payors' billing requirements.
Familiarity with coding requirements for the practice specialty.
No licensure required.

Nice To Haves

Proficiency in all computer software utilized in the practice.

Responsibilities

Process referrals and/or perform Dimensions super-user functions, including practice support with EPIC or working miscellaneous work queues.
Communicate effectively with clinic staff and visitors.
Greet and assist department visitors.
Answer incoming telephone calls and provide accurate information as needed.
Attend assigned meetings and contribute to organizational communication.
Work with the team to achieve patient and team goals.
Communicate professionally with co-workers and participate in staff meetings.
Adjust activities to accommodate team members' and internal customers' needs.
Resolve conflicts independently, as appropriate.
Accept responsibility for actions and respond positively to feedback.
Travel between campus buildings, remote facilities, and out of town as needed.
Perform additional duties as assigned.