Patient Services Coordinator

The US Oncology Network•Lakewood, CO

10d•Onsite

About The Position

Rocky Mountain Cancer Centers is seeking an experienced Patient Services Coordinator/Scheduler for its busy Medical Oncology clinic in Lakewood, Colorado. The role coordinates patient care through accurate scheduling, effective communication, and collaboration with providers, clinical staff, and patients. It requires strong organizational skills, the ability to manage multiple priorities, and a commitment to exceptional patient service. The position pays $19.30–$26.00. Pay depends on factors including education, work experience, and certification. Benefits are subject to eligibility requirements. Candidates must pass a background check and a non-federal drug test (excluding marijuana) after an offer and before hire. Proof of influenza vaccination is required upon commencing employment; reasonable accommodations for exemptions will be considered case by case in accordance with applicable law.

Requirements

High school diploma or equivalent.
At least 3 years of office experience; medical office experience preferred.
Excellent written and verbal communication skills.
Proficiency with computer systems.
Ability to meet the physical demands of the position, including sitting or standing, talking or hearing, manual and finger dexterity, eye-hand coordination for computer work, and occasional lifting of files or paper weighing up to 30 pounds.
Ability to be present at the employee site during regularly scheduled business hours.
Pass a background check and non-federal drug test (excluding marijuana) after offer and before hire.
Show proof of influenza vaccination upon commencing employment, subject to consideration of reasonable accommodations for exemptions under applicable law.

Nice To Haves

Medical office experience.
Microsoft Outlook, Word, and Excel proficiency.

Responsibilities

Schedule new-patient and return appointments in the computer system according to physician or office guidelines; cancel or reschedule appointments when physician schedules change and notify appropriate clinic personnel.
Obtain and enter authorization and referral correspondence in patient charts and the computer system.
Schedule outpatient appointments, testing, and hospital admissions upon request.
Obtain required pre-certifications.
Handle new-patient referrals, gather necessary information, assign patient account numbers, and schedule appointments.
Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visits.
Maintain the primary office scheduling book, including physician meetings, satellite schedules, rounding, and call coverage.
Handle incoming calls from patients who need to schedule or reschedule appointments.
Provide patients with accurate, legible appointment cards; document missed visits in patient charts and follow up to reschedule them.
Arrange financial counseling for patients as needed.
Protect patient and clinic/corporation confidentiality.
Follow policies and procedures to contribute to front-office efficiency.
Cover other front-office functions as requested.