Patient Services Coordinator

PT Solutions • Port Washington, WI

7d • $18 - $24

About The Position

PT Solutions Physical Therapy is seeking a Patient Services Coordinator to support patients, providers, and insurers and help ensure a seamless care journey. The role manages administrative and communication processes that support practice operations, including insurance verification, authorization, physician referrals, scheduling, and patient payments. The organization offers ongoing training, mentorship, and opportunities for career advancement.

Requirements

• High school diploma or GED; submission of a diploma for the highest level of education obtained is required.
• 1–2 years of customer service experience; healthcare experience is preferred.

Nice To Haves

• Healthcare customer service experience.

Responsibilities

• Reconcile patient payments and units billed while following HIPAA guidelines.
• Follow appropriate processes for insurance verification and/or benefits management.
• Obtain authorization and/or prior authorization.
• Collect over-the-counter payments and reconcile all charges weekly and monthly.
• Maintain relationships with patients, providers, clinicians, and internal operational departments.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with employer match.
• Performance-based incentives.
• Professional development opportunities.
• Career progression opportunities.
• Paid time off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual, depending on state law.
• Reimbursement for endurance race entry fees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED