Patient Services Associate I - Hartsville, PA - Part-Time
About The Position
The Patient Services Associate (PSA) I enhances the patient and customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice or department. Primarily working at the front desk of an outpatient practice, the PSA I verifies insurance, referrals, and patient demographic information. The role supports delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of patients and visitors and maintaining an efficient flow of patients to examination rooms. The position is part-time and based at 1380 Easton Road, Warrington, Pennsylvania. The listed work shift is Workday Day. The position description may be revised to meet organizational needs, and other responsibilities may be assigned when circumstances require.
Requirements
- Communicate courteously with patients and/or visitors.
- Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
- Ability to complete multiple tasks and work under pressure.
- Ability to maintain confidentiality of patient information.
Responsibilities
- Interact with co-workers, visitors, and other staff consistent with the values of Jefferson.
- Process check-in and/or check-out, point-of-service activities, and/or patient appointment scheduling via EPIC.
- Greet and interact with patients and visitors professionally, by phone or in person.
- Maintain efficient practice flow and escalate patient and/or provider concerns as appropriate.
- Adhere to HIPAA privacy and security requirements.
- Ensure compliance with applicable federal, state, and local regulatory standards.
- Perform other duties as requested or assigned.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after two years of part-time service
- Medical insurance, including prescription coverage, is available to all colleagues, including those who work less than part-time
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
