Patient Services Rep - Part Time
About The Position
The Patient Service Representative supports the administrative and scheduling needs of Cooper Norcross Health’s Innovative Delivery Programs, including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and other population health programs and initiatives. The representative serves as a resource to the department, patients, families, and health care team members within the scope of the role. The position handles patient communications and records, appointment scheduling and check-in/check-out, chart preparation, MyChart activation, and support for Remote Patient Monitoring program screening, enrollment, and device distribution. The representative protects patient privacy, works collaboratively with patients and care teams, and attends in-services to develop role-related skills. Other related duties and special projects may be assigned as required.
Requirements
- High school diploma or equivalent required.
- Excellent organizational, written and verbal communication, and teamwork skills.
- Demonstrated excellent customer service skills.
- Customer-service-oriented attitude and behavior, a pleasant and poised demeanor, and excellent phone etiquette.
- Excellent verbal and written communication skills.
- Skill in using computers.
Nice To Haves
- At least one year of recent registration or billing experience in a medical facility preferred.
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals preferred.
- Epic experience preferred.
- NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.
Responsibilities
- Answer and field phone calls and voicemail messages; monitor assigned front desk pools, document events in patients’ digital health records, and escalate matters as appropriate.
- Fax and scan protected health information into digital health records and sort mail.
- Schedule and confirm patient appointments and perform check-in and check-out.
- Prepare patient charts and information before scheduled appointments.
- Facilitate activation of patients’ MyChart accounts when not active.
- Support screening patients for digital Remote Patient Monitoring (RPM) program eligibility, including social and digital capabilities, and facilitate program enrollment.
- Order and ship digital remote monitoring devices and confirm patients receive them.
- Anticipate problems or issues and resolve them within the scope of responsibility.
- Review the digital RPM patient agreement and ensure it is signed.
- Collaborate with patients, caregivers, providers, and other health care team members.
- Maintain privacy and confidentiality for all patients.
- Attend in-services regularly to further develop position and department skills.
- Perform related duties and special projects as assigned or required.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
