Patient Services Rep

Cooper University Hospital•Voorhees, NJ

23h

About The Position

The Patient Service Representative is a resource to the department, patients, families, and health care team members within the scope of the role. The position supports administrative and scheduling needs for Innovative Delivery Programs, including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and other population health programs and initiatives as needed. The role includes handling patient communications and records, coordinating appointments, supporting remote monitoring program eligibility and enrollment, and collaborating with patients, caregivers, providers, and other health care team members while maintaining patient privacy and confidentiality.

Requirements

High school diploma or equivalent.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
Customer-service-oriented attitude and behavior, a pleasant and poised demeanor, and excellent phone etiquette.
Excellent verbal and written communication skills.
Skill in using computers.

Nice To Haves

At least one year of recent registration or billing experience working in a medical facility.
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals.
Epic experience.
NAHAM Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

Answer and field phone calls and voicemail messages, monitor assigned front desk pools, document events in patients’ digital health records, and escalate matters as appropriate.
Fax and scan protected health information into patients’ digital health records and sort mail.
Schedule and confirm patient appointments and perform check-in and check-out.
Prepare patient charts and information before scheduled appointments.
Facilitate activation of patients’ MyChart accounts when they are not active.
Support screening patients for digital remote patient monitoring program eligibility, including social and digital capabilities, and facilitate enrollment.
Order and ship digital remote monitoring devices and confirm patient receipt.
Anticipate and resolve problems or issues within the scope of responsibility.
Review the digital remote patient monitoring agreement and ensure it is signed.
Collaborate with patients, caregivers, providers, and other health care team members.
Maintain privacy and confidentiality for all patients.
Attend in-services regularly to further develop position and department capabilities.
Perform related duties and special projects as assigned or required.